Operational Risk Consultant
SCORE Silicon Valley
Chennai, Tamil Nadu
5d ago

Job Description

About Wells Fargo Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services.

EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.

Department overview :

The WFEGS Control Team is accountable for assessing and ensuring effective management of associated risks for WF EGS.

About the role

The role will support the Enterprise Shared Services Governance - Third Party Governance team as a Business Control Officer.

This role requires a developed understanding of the Third Parties and its Delivery Centers, identifies areas of regulatory, financial, reputational and operational risk and mitigates efforts appropriately.


  • Work with Third Party Governance team and provide operational risk and control management, as well as consulting for risk initiatives and remediation activities
  • Develop, implement, and support an effective governance operating model to provide transparency, accountability and escalation of control design and effectiveness.
  • Evaluate the adequacy and effectiveness of applicable policies, procedures, processes, systems and internal controls implemented by Global Delivery activity Third Parties
  • Conduct independent risk management reviews with primary focus on information security and third party risk management areas.
  • Identify operational risk issues and assign risk ratings consistent with established policies and standards.

  • Consult with Third Party Governance function partners and other independent risk management teams to develop corrective action plans
  • Collaborate with peers and compliance teams to support regulatory review, audits and other compliance activities as developed and defined.
  • Manage and / or coordinate production of periodic operational risk performance reports for WFEGS Control senior management, including trend analysis, issue management and recommended strategies.
  • Perform and lead Risk Assessment including Evaluation of control design and effectiveness in accordance with relevant Wells Fargo Enterprise Policies and Procedures
  • Produce point of views on identified risk areas and credibly challenge frontline when gaps / deviations are identified that are in non-compliance with an existing policy or regulatory requirement
  • Adapt to change while prioritizing effectively and delivering high quality work in tight timeframes.
  • Analyze metrics produced by Global Delivery Activity Third Parties and articulate data trends, identify gaps and seek management action from the team
  • Desired experience profile :

    O verall 8-10 years of experience in operational risk, IT systems security, compliance, business process management, or financial services, of which at least 4-5 years must include direct experience in operational risk (technology, information security, third party).

    Experience with in-house centers or Third Party delivery centers of large banks would be a distinct advantage. Post graduate degree OR M.B.A degree preferred.

  • Knowledge and understanding of Third Party Portfolios and Information Security Management
  • Ability to work both independently and within team environment.
  • Ability to interact with all levels of an organization
  • Ability to perform analysis, draw conclusions and communicate recommendations to business leaders
  • Highly proactive, able to work both independently and within a collaborative team oriented environment using sound judgment in decision-making.
  • Experience developing risk metrics and trending reports
  • Prioritize multiple tasks in a fast-paced environment with critical deadlines.
  • Advanced knowledge of Excel.
  • Industry recognized certification such as CISA / CRISC / CISSP , preferable
  • Market Skills and Certifications

    Desired Qualifications

  • Advanced Microsoft Office skills
  • Excellent verbal, written and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy.
  • Experience in Operational Risk and Control Testing
  • Exposure to Technology to Information Security risk
  • Experience and exposure to Third Party Risk or Third Party environment is preferable
  • We Value Diversity

    At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

    We comply with all applicable laws in every jurisdiction in which we operate.

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