ROLE AND RESPONSIBILITIES
The Workplace Manager will (lead a team to ) manage the day-to-day activities for the assigned facility and be the on-site key point of contact for business stakeholders.
The role will assume overall responsibility for site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services, Cafeteria, Pantry , Transport services, Reception, Visitors Management Helpdesk, Mail room, Shipping and receiving, Ergonomics, EHS , Sustainability coordination and Landlord coordination.
MAJOR RESPONSIBILITIES :
where applicable) :
Demonstrate and ensure to instill a culture in the team that match VMware EPIC2 values and being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer
Manage and coach team
Develop and sustain a high-quality well motivated team
Ensure high staff morale, trust and work ethics
Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
Mentor and enable Training & Development of team members
Business Stakeholder Management :
Proactively engage stakeholders to ensure that on site business leaders expectations are met.
Build and develop effective stakeholder relationships across multiple levels of the organization
On-site key point of contact for REW in the VMW office premises
Procurement & Vendor Management
Ensure vendors are well-managed, delivering services on time and within budget
Ensure that vendor procurement processes comply with VMware strategic and sourcing, procurement guidelines.
Plan and manage all workplace contracts for the site to ensure that they are professionally delivered at the right costs.
Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed
Ensure contracts are continually assessed to deliver best value to the client
Actively work to ensure that the VMware office financial operations are meeting or exceeding targets and control requirements as per VMware Code of Ethics
Ensure financial processes are always followed.
Health & Safety Management, Ergonomics services
Ensure the provision of a safe working environment
Ensure compliance with statutory regulations on fire, health and safety standards
Ensure to coordinate with Ergo consultant and meet VMware employee needs as required.
Site Operations Management
Recommend continuous quality improvement practices and implement Industry Best Practice operations.
Ensure Cafeteria programs are managed as per Company standards.
Ensure safe practices are put in place to run the transport operations and highlight to business if there are any challenges with regards to operations.
Ensure Pantry services (Amenities program) is implemented as required.
Implement building procedures, performance measures and ensure they are always maintained.
Space coordination Seating & Planning .
Ensure all Critical Environment (CEM) requirements are met
Review existing operations regularly to reduce costs and improve operational standards
24 / 7 emergency call support and FM vendor team attendance is required
Ensure to participate and lead the VMware programs as required.
Ensure a property risk management program including audits is implemented and maintained
Ensure disaster recovering and business continuity plans are supported and maintained as per management guidelines.
Ensure escalation procedures and incident reporting procedures are implemented and in place
Assist in the development of guidelines and strategies to ensure compliance with VMware business conduct.
Achieve Key Performance Indicators and business Service Level Agreement targets
CANDIDATE SPECIFICATION : KEY SELECTION CRITERIA :
Ideal Experience :
Minimum of Bachelor s degree in facilities management, building, business or other related field & / or 08-10 years experience in facilities, hospitality or related field
Has experience working in environment
Knowledge of local occupational health and safety requirements
Knowledge of critical facilities
Knowledge of vendor management for specialized services
Has an understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
Proven capacity to understand and interpret commercial contracts
Strong budget management and financial analysis skills
Strong knowledge in transport, cafeteria and workplace services management.
Critical Competencies for Success :
Customer Focus & Relationship Management
Demonstrates proactive & professional approach to customer service and stakeholder engagement
Ability to interact with a wide range of employees, including senior levels
Ability to manage conflict and balance between customer and firm requirements
Has a customer service oriented attitude.
Team Leadership (where applicable)
Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
Project Management & Organizational Skills
Excellent planning & organizational skills to prioritize work and meet tight deadlines
Proven ability to manage multiple and complex operational matters on a daily basis
Problem Solving & Strategic Thinking
Capacity to deal with ambiguity and solve complex problems effectively
Analytical, proven ability to solve problems using a quantitative approach
Proven ability to employ holistic approaches and looks at long term solutions
Other Personal Characteristics :
Strong communicator Good presentation skills and possesses strong verbal & written communication skills (English & local language), also an active listener.
Passion for quality has an eye for detail to make sure the best delivery of services
Self-motivated; confident & energetic
Ability to effectively deal with stressful situations
Ability to manage the events.
Flexible able to adapt to rapidly changing situations
Strongly goal-oriented able to focus on meeting all performance targets
Is a team player able to cooperate and work well with others to meet targets
Proven ability to initiate and follow through with improvement initiatives
Exhibits honesty & trustworthiness
Open to new ideas & willing to challenge status quo
KEY STAKEHOLDERS :
Business leaders and Employees
Landlord / Property management
REW Managers & Sr. Director
FM Vendors and their staff.
REPORTING TO : Sr. Manager -India Workplace Operations.