Manager Workplace Operation
VMware India
Bangalore
6d ago
source : Shine

ROLE AND RESPONSIBILITIES

OVERALL ROLE

The Workplace Manager will (lead a team to ) manage the day-to-day activities for the assigned facility and be the on-site key point of contact for business stakeholders.

The role will assume overall responsibility for site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services, Cafeteria, Pantry , Transport services, Reception, Visitors Management Helpdesk, Mail room, Shipping and receiving, Ergonomics, EHS , Sustainability coordination and Landlord coordination.

MAJOR RESPONSIBILITIES :

  • People Management
  • where applicable) :

  • Demonstrate and ensure to instill a culture in the team that match VMware EPIC2 values and being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer
  • Manage and coach team
  • Develop and sustain a high-quality well motivated team
  • Ensure high staff morale, trust and work ethics
  • Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
  • Mentor and enable Training & Development of team members
  • Business Stakeholder Management :
  • Proactively engage stakeholders to ensure that on site business leaders expectations are met.
  • Build and develop effective stakeholder relationships across multiple levels of the organization
  • On-site key point of contact for REW in the VMW office premises
  • Procurement & Vendor Management
  • Ensure vendors are well-managed, delivering services on time and within budget
  • Ensure that vendor procurement processes comply with VMware strategic and sourcing, procurement guidelines.
  • Contracts Management
  • Plan and manage all workplace contracts for the site to ensure that they are professionally delivered at the right costs.
  • Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed
  • Ensure contracts are continually assessed to deliver best value to the client
  • Finance Management
  • Actively work to ensure that the VMware office financial operations are meeting or exceeding targets and control requirements as per VMware Code of Ethics
  • Ensure financial processes are always followed.
  • Health & Safety Management, Ergonomics services
  • Ensure the provision of a safe working environment
  • Ensure compliance with statutory regulations on fire, health and safety standards
  • Ensure to coordinate with Ergo consultant and meet VMware employee needs as required.
  • Site Operations Management
  • Recommend continuous quality improvement practices and implement Industry Best Practice operations.
  • Ensure Cafeteria programs are managed as per Company standards.
  • Ensure safe practices are put in place to run the transport operations and highlight to business if there are any challenges with regards to operations.
  • Ensure Pantry services (Amenities program) is implemented as required.
  • Implement building procedures, performance measures and ensure they are always maintained.
  • Space coordination Seating & Planning .
  • Ensure all Critical Environment (CEM) requirements are met
  • Review existing operations regularly to reduce costs and improve operational standards
  • 24 / 7 emergency call support and FM vendor team attendance is required
  • Ensure to participate and lead the VMware programs as required.
  • Risk Management
  • Ensure a property risk management program including audits is implemented and maintained
  • Ensure disaster recovering and business continuity plans are supported and maintained as per management guidelines.
  • Ensure escalation procedures and incident reporting procedures are implemented and in place
  • Assist in the development of guidelines and strategies to ensure compliance with VMware business conduct.
  • Achieve Key Performance Indicators and business Service Level Agreement targets
  • CANDIDATE SPECIFICATION : KEY SELECTION CRITERIA :

    Ideal Experience :

  • Minimum of Bachelor s degree in facilities management, building, business or other related field & / or 08-10 years experience in facilities, hospitality or related field
  • Has experience working in environment
  • Knowledge of local occupational health and safety requirements
  • Knowledge of critical facilities
  • Knowledge of vendor management for specialized services
  • Has an understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
  • Proven capacity to understand and interpret commercial contracts
  • Strong budget management and financial analysis skills
  • Strong knowledge in transport, cafeteria and workplace services management.
  • Critical Competencies for Success :

  • Customer Focus & Relationship Management
  • Demonstrates proactive & professional approach to customer service and stakeholder engagement
  • Ability to interact with a wide range of employees, including senior levels
  • Ability to manage conflict and balance between customer and firm requirements
  • Has a customer service oriented attitude.
  • Team Leadership (where applicable)
  • Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
  • Project Management & Organizational Skills
  • Excellent planning & organizational skills to prioritize work and meet tight deadlines
  • Proven ability to manage multiple and complex operational matters on a daily basis
  • Problem Solving & Strategic Thinking
  • Capacity to deal with ambiguity and solve complex problems effectively
  • Analytical, proven ability to solve problems using a quantitative approach
  • Proven ability to employ holistic approaches and looks at long term solutions
  • Other Personal Characteristics :

  • Strong communicator Good presentation skills and possesses strong verbal & written communication skills (English & local language), also an active listener.
  • Passion for quality has an eye for detail to make sure the best delivery of services
  • Self-motivated; confident & energetic
  • Ability to effectively deal with stressful situations
  • Ability to manage the events.
  • Flexible able to adapt to rapidly changing situations
  • Strongly goal-oriented able to focus on meeting all performance targets
  • Is a team player able to cooperate and work well with others to meet targets
  • Proven ability to initiate and follow through with improvement initiatives
  • Exhibits honesty & trustworthiness
  • Open to new ideas & willing to challenge status quo
  • KEY STAKEHOLDERS :

    Business leaders and Employees

    Landlord / Property management

    REW Managers & Sr. Director

    FM Vendors and their staff.

    REPORTING TO : Sr. Manager -India Workplace Operations.

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