ES Tech, Product Support Analyst
3d ago
source : Shine

Amazon's Employee Services Technology (ES Tech) team is looking for a smart, driven, problem solver to provide support for the evolving HR tools and systems.

This role includes both project and support responsibilities.

Support responsibilities :

Become a subject matter expert on one or more HR solutions utilized by Amazon including digital document management, time and attendance, PeopleSoft and other systems

Provide process / system support, develop and maintain functional user documentation

Respond to system inquiries and troubleshoot reported issues, provide ongoing technical and user support

Build strong relationships through deep problem understanding, ensuring timely resolution or escalation, and communicating promptly on progress

Track system issues and enhancement requests for review and resolution by technical teams

Project responsibilities :

Assist with the roll out of new tools and systems to HR teams including execution of testing, and training tasks

Aid in the creation and maintenance of standard operating procedures, workflow diagrams, and training materials.

Coordinate the logistics of user acceptance testing; schedule testing with end-users, reserve facilities, prepare equipment and materials.

Candidate should have a college degree or similar qualification

Relevant work experience in a similar role

Knowledge of HR systems & UAT Expereince

Fluent (verbal and written) in English Systems support experience, previous participation in testing activities a plus

Strong technical aptitude and analytical skills, comfortable working with and analyzing data

Experience identifying and resolving issues independently, would describe self as a troubleshooter

Bias for action, solid sense of accountability and sound personal judgment

Customer service orientation with a demonstrated desire to exceed expectations ability to serve multiple customers

Consistent delivery on commitments - great organizational skills with exceptional follow through and attention to detail

Knowledge of PeopleSoft / Workday or other ERP system experience HR, digital document management, or timekeeping system, Robotic Process Automation Testing background a plus

Excellent written and verbal communications skills

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