Associate_Know Your Customer_Quality Assurance
JPMorgan Chase & Co
Hyderabad, AP, IN
5d ago

Req # : 190014137

JPMorgan Chase & Co. (NYSE : JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management.

A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.

P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

The Chief Administrative Office Operations team supports compliance, and manages and maintains reference data to ensure that our customers, employees, and lines of business are in adherence with firm standards and required regulations.

Our mission is to improve the quality of reference data used across the organization and provide compliance operational support across the firm’s global businesses and functions.

We are driving a culture of quality and continuous improvement toward the best outcome for client experience, our colleagues and JPMorgan Chase.

We do the right thing, even when it’s not the easy thing.

If you're interested in working in an environment where leadership, excellence, integrity, and diversity are among our core principles, then explore the opportunities at J.P. Morgan Chase.

The Quality Assurance (QA) Team is an integral part of the Controls environment within CAO and is responsible for conducting a continuous analysis against internal standards, procedures and regulatory requirements to ensure quality, completeness, and accuracy.

The Quality Assurance team supports the review of activities performed by several CAO and Line of Business (LOB) teams that support the firm’s Global AML Program with the primary focus placed on review and analysis of KYC records.

The QA Associate will perform targeted reviews on New Business and Renewal KYC records. The associate will document all test results and findings and be expected to identify incorrect decision making, determine gaps in processes and procedures, and question the integrity of data and adherence to processing and servicing standards, policies and procedures.

The associate will review from a regulatory and compliance perspective that all due diligence requirements across multiple client types were adhered to.

The associate is accountable for providing constructive and material feedback to KYC Operations and the LOB, as appropriate.

The feedback will include an assessment of the quality and accuracy of the information provided in the record and the inclusion of all supporting evidence to fulfill KYC due diligence requirements.

The QA Associate will report to the QA Manager.

Responsibilities include :

Perform ongoing formal testing of completed KYC records (which includes Global Investment Management Transfer Agents / Unconventional clients) to ensure standards are met

Review the quality of completed KYC records using pre-defined test scripts which are based on KYC and Quality Assurance standards

Question and investigate the reliability and integrity of data, the validity of conclusions and the appropriateness of assumptions made (where appropriate)

Identify key issues, risks, trends, observations and provide reporting of results to key stakeholders

Perform root cause analysis and make recommendations for addressing identified deficiencies or improvements to business processes

Present findings via formalized feedback loop process, track and monitor corrections to identified critical defects

Present complex and sensitive issues to senior management in a persuasive manner

Work with Global Partners to ensure consistency with the Global QA framework and governance approach

Consider regulatory requirements and best practices to implement changes to process

Effectively communicate with key points of contact to ensure the fluid sharing of information and feedback across pertinent teams

Maintain the highest level of confidentiality throughout the QA process, disclosing only pertinent information to key stakeholders

Review discrepancies or newly discovered trends with QA Managers in CAO for proper disposition and potential amendments to procedures

8+ years of experience with Financial Services industry, AML / BSA, KYC, Sanctions, Compliance, Investigative or Quality Assurance background preferred

Strong knowledge of JPMC KYC standards, guidelines, policies and procedures and due diligence requirements

Strong research, analytical and comprehension skills, with ability to analyze large amounts of data

Proven ability identifying issues / defects and recommending solutions

Demonstrated experience adhering to controls and compliance standards

Bachelor’s degree in Finance, Economics, Forensic Accounting, Criminal Justice (focusing on financial crime) or equivalent work experience

Strong Communication skills including written, verbal, and interpersonal

Results-oriented Team Player

Ability to multi-task and meet deadlines against a high volume work schedule

Must be detail oriented, well organized, and a self starter

Intermediate level skills working with the MS Office suite of tools, with an emphasis on Excel and PowerPoint

Working knowledge of MS office & MS SharePoint

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