Service IT Business Analyst
Logitech
Chennai, Tamil Nadu
4d ago

The Role :

We are now looking for a Service IT Business Analyst (6 - 8 years’ experience) who can stabilize, support and optimize our existing services and subscription processes / setups for hardware and software.

It is a strong techno functional role having an IT Enterprise Oracle e-business suite and salesforce skills. It is a cross functional role to support multiplatform including Oracle Order Mgt.

Finance, Salesforce, Integration and E-COM like Digital River & Shopify etc.

Familiarity with subscription billing platforms would be beneficial.

You’re Contribution :

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just do. These are the behaviors you’ll need for success at Logitech.

In this role you will :

Liaise with ERP enterprise resource planning , CRM customer relationship management , Subscription application,and various edge applications to understand services subscription flows and support on a day to day basis

To work with distributors, customers and / or integration partners to understand their system challenges and help in getting them resolved to streamline the existing processes.

Work with Oracle, Salesforce, Zendesk, E-Com and integration tools to help in supporting various integrations

Technical and functional enough to identity the operational issues and successfully deliver a solution in a timely manner

Identify and drive continuous improvement initiatives take ownership and participate in projects

Key Qualifications :

For consideration, you must bring the following minimum skills and behaviors to our team :

3 years Oracle EBS implementation or support experience, with proven delivery execution experience in at least 2 full cycle implementations at a techno functional level

Significant knowledge and detailed skills in the Oracle e-business suite in R12 platform. Specifically order management, EDI, inventory, costing, account receivables, sub ledger accounting, Tax, and GL

Exposure to the system landscape consisting of integrated Oracle ERP, Cloud PLM, Salesforce, Snowflake, Outsystems, JASON, XML, JIRA & complimentary supporting applications is essential (both in B2B and B2C domains).

Prior experience on implementing supporting services subscription enablement is desirable

Good technical skills - for example, knowledge of database structures, tables and SQL command language

Support and Onboarding new services with key channel partners and optimizing existing service automation

Ability to support and help in enabling services in new geographic locations with specific localization requirements in the likes of India, China etc

Ability to understand the party tools like Liaison, OpenText and work with integration team to resolve technical functional issues

Ability to convert business requirements into detailed functional specifications

Ability to work both independently and as a team player, and enjoy working in an environment that requires continuous learning

Work with both Enterprise IT project team and Development team to provide holistic solution design and suggestions to integrate the technology or develop features into the Enterprise Applications and provide consulting advice to Business processes / applications / tools

Reasonable understanding on Integration & API architecture as well as Service Oriented Architecture (SOA), Enterprise application integration

Excellent communication skills both written and verbal with strong presentation skills

Must know how to conduct / participate in proof of concepts to assist in defining technology direction and enabling business strategy that will increase our sustainability and prepare us for future expansion / growth

Flexible to work out of regular working hours, if needs be

In addition, preferable skills and behaviors include :

Ability to gain confidence to be seen as trusted advisor to the IT organization(s) and go-to person for services subscription issues

Suggesting ideas to reduce costs, automate non-value added tasks in IT and Biz

Innovative mindset and strong understanding of Design Thinking principles

Understanding of cloud computing, real-time analytics, strategy development is a plus.

Ability to provide a benchmarking framework to compare results against other organizations or standards

Proactive and results oriented, process oriented.

Able to set priorities on a continuous basis

Ability to take ownership and drive cross functional cross collaborative meetings

Ability to develop strong working relationships with all relevant parties

Good knowledge of project management and collaboration tools like PowerPoint, G-docs, Confluence and Monday.com

Education :

  • Degree in Business Information Sciences or Computer Science (or equivalent work experience);
  • Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it.As a company, we’re small and flexible enough for every person to take initiative and make things happen.

    But we’re big enough in our portfolio, and reach for those actions to have a global impact. That’s a pretty sweet spotto be in and we’re always striving to keep it that way.

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