Team Lead
Firstsource
Bengaluru, Karnataka, India
2d ago

Job Overview :

A Team Lead should be a subject matter expert evidenced bycurrently working in live production and exceeding all productivity and qualitygoals.

Ability to train and facilitate new recruits into live productionanytime during their tenure. Prior experience in the sub process will be anadded advantage

Key PerformanceIndicators :

  • Knowledge of the US Mortgage Industry with MortgageOrigination experience
  • Knowledge of different types of mortgage and itsfunctioning and ability to read various origination documents
  • Good communication skills (Written and Verbal) arerequired to understand and communicate with the vendors / clients
  • Strong Customer Service Skills, Negotiations Skills andLeadership skills required
  • Detail Oriented with good analytical skills and theability to make decisions based on the situation
  • Ability to analyze the numbers and reconcile the data ifrequired as per requirements.
  • Experience with reporting and analysis
  • Good email etiquette
  • Ability to handle and accomplish multiple tasks andresolve
  • Experience working in a team-oriented, collaborativeenvironment
  • Should be able to effectively use a computer and becompetent with MS office applications
  • Qualification :

  • Education : 1. HSC Mandatory 2. Any graduation (Bachelor’s Degree preferred)
  • Job Related Experience & Additional Requirements :
  • 1. Minimum 2 3 year Mortgage experience preferably inOrigination

    2. Should be flexible working in night shifts

    3. Has to be open to working extended periods / weekends whennecessary

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