Position : IT Specialist / Executive
Reporting To : Regional IT Manager
Position Summary :
To provide support for SAP Admin, Global Infra & security
Roles and Responsibilities :
Implement and maintain the multiple SAP instances that comprise the SAP environment (development, test, training and production).
Maintain the integrity of the SAP environment by managing the SAP Correction and Transport System (CTS) to ensure all configuration and development objects are promoted properly.
Introduce technical changes into the environment using a structured approach that minimizes risk and achieves high reliability, availability and performance of each SAP instance.
Design and implement an optimal SAP configuration to maximize system performance and availability.
Install and configure all required SAP database servers and application servers.
Manage SAP users, authorizations, and profiles.
Distribute the online SAP user workload and monitor and manage the SAP background job workload.
Configure and manage the SAP printing subsystem for all SAP instances.
Maintain SAP performance by planning and executing SAP tuning strategies.
Monitor all SAP systems (work processes, users, system logs, short dumps, locks, developer traces, system traces, disk space, etc.).
Administer the SAP database with Database Administrator (plan and perform database upgrades, apply database maintenance, design and maintain physical database layout, perform database reorganizations, design and implement backup and restore strategy, maintain database security, administer database performance, manage database storage, database problem determination and resolution, etc.).
Perform SAP client administration (create client, copy client, delete client, export / import client) as required.
Participate in the planning and implementation of SAP system upgrades.
Apply and migrate SAP maintenance (hot packages and kernel upgrades) through all systems using a structured methodology.
Develop and maintain system documentation for all SAP instances and interfaces.
Provide status reports for projects to management.
Works as part of the Business Technology Infrastructure team to provide support for identified business problems.
Responds to End User requests for technical support and assistance within established procedures.
Provide operational support for Active Directory and related network support equipment to ensure changes and maintenance do not interrupt service to the customers.
Provide operational support of Windows Server and other Microsoft application server systems administration.
Provide support and assistance in the delivery of End User support and Systems Maintenance.
Assists in ensuring compliance with security policies and procedures.
Responds to escalated requests for technical assistance.
Troubleshoots and resolves low- to mid-level problems.
Maintains current knowledge of relevant hardware and software applications as assigned.
Apply Application and Security Appliance / Server security updates
Assist with troubleshooting security and access issues
Maintain backups on all critical data infrastructure and oversee restore operations as required
Create and Maintain Standard Operating Procedures (SOP's) for Security Infrastructure
Oversee daily monitoring of critical infrastructure and troubleshoot / escalate issues as needed
Assist with scanning ESD resources with vulnerability assessment tools
Assist with firewall, IPS, Encryption and bandwidth management appliance policy administration
Assist with the installation, configuration and administration of network related infrastructure, devices and software necessary to support ESD's critical business functions
Install, and configure switches, routers, servers, PCs, printers, scanners, cabling and other devices connected to network
Skills Required :
Hands on knowledge on SAP Basis
In addition, skills and experience in any of the below will be highly regarded :
Configuration of Cisco switches and routers
Configuration of Cisco IP telephony
Microsoft SQL Server
Microsoft Exchange server
Educational Qualification and Experience :
B.Tech, BE with with overall 5-7 years of experience