When everything's connected, how we connect is everything and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Network Operations Center Engineer .
At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business.
We were founded on one guiding principle : customer experiences that are simple, inspired, and more human deliver lasting value for everyone.
Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.
As a technologist, we know you’re in high demand. And we know it’s important you find the right fit for your future. Have ideas you want to contribute?
We’re listening. Looking for exposure to different clients, different technologies? It’s what we do. Want to make an impact on the future?
We’re innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team.
Join our inclusive IT team and you’ll help create meaningful employee experiences that drive memorable customer experiences.
What you’ll be doing The NOC Engineer, as part of the TTEC Network Operations Center(NOC), is responsible for managing and maintaining all critical infrastructure systems and platforms that support the global TTEC 24x7 Operations.
This TTEC NOC is part of the Infrastructure Team and this position will report to the NOC Shift Supervisor.
Utilize a suite of tools to monitor and manage all core network, voice and system / platform infrastructure environments
Perform initial triage and troubleshooting steps by following SOP (Standard Operating Procedures) to determine root cause of alerts generated
Track and document all issues and resolutions in detail within the ticketing system
Provide notification to TTEC Operations and TTEC IT Management for all impacting or potentially impacting issues
Implement Disaster Recovery procedures, where applicable, to quickly restore service to TTEC clients
Acts as a liaison with vendors and third-party providers, including ticket creation and escalation
Capable of managing complex technical issues and communicating status to Customers.
Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.
Ability to thrive in a fast paced, multi-cultural, customer-oriented environment.
Ability to work days, evenings, and weekends as required; 24x7 support
Exceptional documentation and communication skills.
What you'll need to be successful
Previous Network Operations Center, Customer Service or Helpdesk experience
Experience managing, supporting and deploying IT infrastructures with a strong ability to diagnose server or network alerts, events or issues
Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems and firewalls
Working knowledge of Voice / VOIP technologies
Sysadmin and Linux skills
Excellent time management and organizational skills, and ability to handle multiple concurrent tasks with minimal supervision
Strong verbal and written communication skills, with ability to confidently speak with clients directly
Self-motivated, enthusiastic, and able to handle multiple support cases
Customer-oriented, and capable of providing high levels of client satisfaction
Collaborate and work well with others
Creatively solve problems
Experience and knowledge in one or more of the following areas : Network / Security, Voice, Platform / Storage, System Administration.
Bachelor degree in Information Technology or Computer Science or equivalent experience
2-3 years of experience in a Network Operations Center type of environment or 1-2 years in 1 or more of the technology specific areas listed above
TTEC Values Lead Everyday
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