Manager - Disability Claims
Genpact
Gurgaon, India
1d ago

Responsibilities

  • Drive Continuous Improvement
  • Develop a strategy for team to reach organization goal
  • Communicate clear instructions to team members
  • Monitor team members and able to provide mentorship whenever needed
  • Manage the flow of day-to-day operations
  • Create reports to update the company on the team's progress
  • Rapport building with the internal & external stake holder
  • Take care of any issues that arise during shift promptly and professionally, seeking advice from the duty manager where vital
  • Ensure that the highest possible levels of customer service are delivered at all times
  • Ensure the team serves all products to company and brand specification
  • Qualifications :

    Minimum qualifications

  • Graduation in any stream except B.Tech and Technical Graduation & Law
  • Proven experience in Insurance Operations and in Claims backend operations for Group Disability or Employee Benefit or Worker Compensation products or Claim management or Overpayment recovery or Absence management or Clinical or Behavioral clinical or Special investigation unit
  • Should have worked in Team Handling / people facing role. Proven track record for leading 20 to 25 resources and keeping an engaged workforce
  • Proficient with MS Excel, MS Word, MS PowerPoint
  • Ability to do root-cause analysis for process gaps highlighted
  • Collaborative approach towards resolving the issues with partners & peers / sub-process areas
  • Ability to crunch data, possesses data driven & fact based approach
  • Preferred qualifications

  • Good analytical and problem solving skills
  • Ability to communicate verbally and through emails / Phones with businesses
  • Proven track record to build effective working relationships with clients & internal partners
  • Project Management and ability to manage several priorities
  • Positive attitude with a focus on continuous operational improvement and an open mind to change
  • Highly motivated and committed!
  • Passion for working with people!
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