We are seeking a functional analyst to join the Digital Sales and Customer Care team (DSCC) to play a critical role in our agile operating model.
The DSCC team is focused on providing continuous innovations and enhancements to TE Connectivity’s sales, marketing and customer service teams.
This position involves discussing processes and objectives with business product owners to build and refine user story details.
The functional analyst works with the development team to connect those user story details with technical designs for execution and validate that the resulting capabilities meet business acceptance criteria.
Primary Responsibilities :
Refine and finalize user story based on discussions with Product Owner & Scrum team
Articulate and document story objectives, acceptance criteria & test scenarios
Use business process modeling techniques to illustrate user story specifications
Obtain Product Owner approval
Obtain and finalize story point estimation
Identify user story and cross team dependencies with input from scrum team
Review and approve progression test cases
Review solution design from business objective perspective
Review final product on story completion to ensure it meets Product Owners’ intention & objective
Perform sprint demos
User Acceptance Testing coordination and validate reported UAT issue classification as bugs, missed requirements, or requirement changes
Competencies & Experience Required / Desired :
A minimum of 5 years of experience in business analysis or related field
At least 1 year of experience working with Salesforce.com platform.
Experience working in agile software development methodology.
Excellent organization, verbal and written communication skills. Must be able to build relationships and communicate effectively to peers, developers and other IT teams.
Knowledge of Customer Relationship Management industry standard processes and best practices.
Salesforce Administrator or Consultant Certifications are a plus
Must be able to flex daily work schedule to allow for time-zone differences for global team communications.
Educational Required / Desired :
MBA or Bachelor’s degree in business, information technology, or equivalent experience and knowledge in a related field required.
Position Justification :
Position is part of Digital Sales & Customer Care team. It is aligned to TE’s focus on Digital Transformation of the organization and establishing offshore competency center.
Values : Integrity, Accountability,Teamwork, Innovation
Location : Alternative Locations : Travel : 10% to 25% Requisition ID : 47406
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