It Helpdesk Engineer
CBT Infotech Pvt Ltd Hiring For it helpdesk support
1d ago
source : Shine

Serve as the first point of contact for customers seeking technical assistance over the phone or email.

Provide Technical assistance and support for incoming queries and issues related to software.

Performing remote troubleshooting through diagnostic techniques

Direct unresolved issues to the next level of support personnel

Logging call activity

Follow-up and update customer status and information

Working with different teams with effective communication and problem solving skills

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