Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.
In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
To track and be responsible for providing optimum service levels for day-to-day production support for the Murex / MLC / Risk users (Front office, Back-office, Finance etc).
To collaborate with third party vendor / other support teams to provide a seamless support model for the business.
Able to take ownership of high severity issues and follow through to closure.
Answerable to business users and provide strategic long term solutions and participate in RCA and provide pre-emptive solutions for production stability.
To assist in rolling out of new version of the application adhering to the best practices of the release management procedures.
To be able to drive himself / herself to learn new things while dealing with daily production support.
To communicate effectively and work efficiently across different Business and support units.
Non-technical Experience :
Experience in supporting Murex / MLC / VaR application would be preferred.
Experience with CMMI processes and documentation is preferred.
Experience in supporting Treasury & Markets Applications is a plus.
Possesses CFA level 1 and above is a plus.
Working in a very collaborative and agile team, you are expected to work interdependently collaborate, negotiate, make trade-offs, handle conflicts.
Strong capability to solve problems, be an out-of-box thinker who frequently comes up with new ideas.
Good communication skills and ability to articulate to internal users with clear and precise answers.
Technical Experience :
IT Support experience with minimum 4 years would be desirable.
Knowledge in Murex application is a plus.
Prior Development experience in any Murex module is a plus.
Experience in Cloud architecture such as AWS is a plus.
Technical skills on Sybase / Oracle SQL, Unix Shell scripting is highly desirable.
Working experiences in a Unix / Linux platform is a must. Skills in Windows environment is a plus.
Experience with Symphony (Grid Computing) would be a plus.