Technical Program Manager
Gurgaon, HR, IN
9d ago

Amazon has come a long way since opening on the World Wide Web in July 1995. Today, we operate retail websites in multiple countries across geographies, offering products in many categories (books, media, digital, electronics etc.

worldwide, and we still like to work hard, have fun and make history! The brand has become synonymous with a superior level of convenience, selection, low prices, and customer service.

Amazon’s global fulfillment network enables any merchant in any of the geography ship items that you order on Amazon, to any place on earth.

There are a variety of ways in which we can acquire items from vendors to our warehouses, ship items from one location to another, and several intermediate locations through which the package travels before reaching the customer.

There are millions of such packages, each with different attributes, and different delivery requirements. What results is a highly dense graph of source, intermediate and destination nodes, with arcs between them representing possible paths for packages, with different costs and times along each arc.

Accounting for all these constraints, and maximizing the number of shipments shipped, while minimizing cost, providing a variety of delivery options and maximizing delivery performance is Transportation Engineering's primary focus.

Manifesting and Labeling Technology Services (MLTS) include Tier1 transportation services to generate and vend out ship labels, carrier IDs and carrier route codes, and carrier manifest documents.

MLTS services create these carrier artifacts for all packages processed by Amazon warehouses and its subsidiaries. The Transportation business has grown in scale and complexity over the last few years with the introduction of innovative business models, product evolution and geographic expansion.

We have launched our journey to transform legacy platform to a new carrier facing product to replace a multitude of manual processes and tools.

We are looking for enthusiastic engineers who are looking to make an impact and create products that guarantee transaction accuracy while operating at high scale.

We are a global team and build our solutions for global use.

Responsibilities :

  • Be accountable for driving the entire product lifecycle : requirements definition through specification, design, coding, quality assurance, implementation, integration, launch, and production support
  • Effectively manage customer expectations and resolve conflicts that balance retail customers and service team needs.
  • Clarify and drive project commitments as well as establish and maintain clear chains of accountability
  • Address bottlenecks, provide escalation management, anticipate and make tradeoffs, balance the business needs versus technical constraints, and encourage risk-
  • taking behavior to maximize business benefit

  • Understand service interdependencies and drive towards technical solutions for multi-tiered systems
  • Bachelor’s degree or higher in Computer Science, Engineering or related field
  • 5 years of relevant industry experience in building processes, project management, and release schedules
  • Experience with agile and scrum development methodologies
  • Software development and design experience. Familiar with one of the following language : Java, C++ or SQL
  • Understanding the intricacies of the software development process as well as the complexity of scaling high-traffic systems
  • Solid verbal and written communication skills
  • Masters in Engineering, Computer Science, or Mathematics is strongly preferred
  • Works well in open problem spaces
  • Ability to define scope, and solve problems creatively and practically
  • Excellent communication and people skills : being able to communicate to diverse audiences with confidence, clarity and focus
  • Ability to build trust and supportive working relationships
  • Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects
  • Experience leading software development projects with quality to completion within defined time lines
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