Client Relationship openings in Hyderabad ,Ameerpet. Preferred immediate joiners only.
Monster.com India Pvt Ltd
Hyderabad
2d ago

A typical work day in the life of Executive / Senior Executive Client Relations

Specific responsibilities include :

  • Engage with HR Recruitment team to drive Monster usage and amplify their ROI.
  • Regular pro-active follow ups with end users on the services.
  • Conduct telephonic trainigs for the recruitment team on diversified Monster products.
  • Responsible to cultivate the account and bring in the renewals.
  • Promote and pitch in new Monster products before customers.
  • Handle client's issues effectively and resolve them timely.
  • Branding calendar to be executed and made for every customer.
  • Usage reports to be made, monitored and shared with customer on a consistent manner.
  • Collaborating with Sales team and other functions to deliver the best-in class service.
  • Focus on CSAT and FCR scores.
  • Ensure the best resolution over call / Email.
  • Adhere to prescribed compliance standards.
  • Ability to work in a team and contribute to the overall success of the department.
  • Good attention to detail and a consistent approach.
  • Flexible in attitude and approach to the demands created by the role with a best practice approach to Customer Service, at all times.
  • Strong self-management skills.
  • Dot com space knowledge will be a boon.
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