Greetings from Equiniti India! We are looking for a Change Manager for Chennai location.Experience range : 7+ years Job description for Change Manager :
Individual contributor role within the IT Change Management team
7+ years of hands on experience in Change Management based on ITIL framework
Reviewing and Approving IT Change Requests
End to end change management ownership
End to end management of CAB meeting
Preparing the agenda and change report for CAB
Chairing the CAB, approving and rejecting changes
Managing and maintaining FSOC ( Forward Schedule of Changes)
Owning the Post Implementation reviews
Collaborate with teams to resolve service impediments impacting service performance.
Provide meaningful reporting to track service delivery and identify areas for improvement
Ensure cohesive high quality service delivery by working closely with other IT teams across the enterprise
Manage the KPIs and CSFs for Change Management process
Providing ideas and carry out improvements and innovations in the Change Management Process Candidates should have passed qualifying degree examinations and awarded bachelor'
s degree. Preferable in engineering / technology
7+ years of progressive experience in field of ITSM(majorly into Change Management area)
Experience of working with multiple technical teams and functions with an exceptional attention to detail
Prepare and Update the knowledge base as applicable
Excellent verbal and written communication skills in English.
Track record of developing and providing SLAs & KPI's.
Flexibility and willingness to support a 24x7 global operation through off-hours support, on-call availability, or other as per needs of the business.
Certification : ITIL V3 Intermediate - Service Transition
Feel free to reach out to preethi.natarajan equiniti.com / Call 7338755955 ,