Systems Operations Sr Analyst
Wells Fargo
Bengaluru, Karnataka
1d ago

Job Description

About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services.

EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.

Department Overview

LOB Offers technology and services that exceed Wells Fargo customers’ expectations and directly enable them to succeed financially.

We interact with customers more than 12 billion times a year through in-store (Branch), Digital, ATM, Account Product and Debit card services, Enterprise Micro services and Contact centers.

  • We impact customers directly, through systems availability and security, as well as indirectly, through our business partners who offer and deliver a myriad of products and services that meet customers’ financial needs.
  • We provide a competitive advantage for the company through excellence in fundamentals, integrated partnerships, and our talented and engaged team members.

    The CBST and ECT Platform team provides support for Branches (Enterprise Business Services), ATM Support, Retail Delivery Systems, Contact center world and Micro services.

    CBST and ECT is currently looking for a Monitoring and Support engineer to join our high performing team. Engineer / lead will be responsible for defining and implementing a comprehensive monitoring solution that will be leveraged by Platform team.

    About the Role

    Senior Production support lead / engineer role with having more than 5+ years of experience in handling production support activities with good knowledge on application / web server support, unix / windows server support, scripting (shell / Perl / python), able to automate manual tasks with SRE Skills (Site Reliability Engineering Capabilities) , should be able to assess the impact and automate tasks quickly.

    Role expectation to have both support and development knowledge. Good communication skills and should be collaborative and able to work independently and with team as well

    Responsibilities

  • Lead Should be able to lead specific areas in support team by delivering tasks on time and make sure to automate repetitive tasks
  • Manage should be able to manage work life balance, able to understand the impact of the issue, ability to quickly restore service , able to identify manual tasks to automate
  • Develop self-learning, understand technologies and deliver faster.
  • Drive customer satisfaction by cultivating awareness of each client’s needs and offering services
  • Build should be able to build SME knowledge to resolve incidents and share it with other team members.
  • Essential Qualifications

  • University B.Tech / MCA
  • Experience of more than 8 years in production support & Development knowledge (Preferably banking).
  • Knowledge in devops, GITHUB, Jenkins, tomcat, apache, Jboss, shell scripting, Perl scripting, Splunk, appDynamics, F5,ITIL, Ansible, HPOO (End to End Automation) etc
  • Strong analytical , technical and debugging skills
  • Fluency in English and at least one regional language.
  • Desired Qualifications

  • SRE Able to understand requirements and deliver automation tasks
  • Market Skills and Certifications

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