System Administrator - OS Support (2-4 yrs) Bangalore (DevOps)
HR Consulting firm
Bangalore, India
5d ago
source :

Job Requirements :

  • Troubleshooting & fixing desktop / laptop OS, e-mail client, printer / scanner, print queue related issues.
  • Server knowledge is an added advantage.
  • Creating OS images to reduce OS deployment time.
  • Problem-solving Capability in HP and Dell and other vendors laptop / desktop Hardware.
  • Escalation handling & Knowledge of DHCP and DNS.
  • Desktop / Laptop Inventory management.
  • Coordinating with Asset tracker for maintenance of Asset Management.
  • Handling issues in the absence of Team Lead.
  • Ability to quickly analyze & diagnose technical problems.
  • Knowledge of Contact Center.
  • Knowledge of Lease line support.
  • Independently generates solutions based on analytical, technical skills and business knowledge.
  • Mentor and train other team members.
  • Problem determination and resolution within SLA's
  • Should be able to Perform Root Cause Analysis for the incidents Handle technical escalations.
  • Ability to acquire; new skills & keep them updated.
  • Work with Local & Global Teams.
  • Knowledge of ticketing System.
  • Proactive and clear communication skills.
  • Quality and Process Knowledge.
  • Should be good in client communication skills.
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