Service Delivery Lead (Voice) Engineer (SDLE)
Job Band : B3-1 / B3-2
Notice Period : max 30 days
Job summary :
Serves as the primary CHCS (Cisco Hosted Collaboration Solution) delivery engineer supporting a set of assigned clients
Candidate will function as the technical lead to implement complex solutions and be accountable for the quality of the final product
Roles & Responsibilities
Regularly interfaces with a broad audience, including but not limited to : the client, implementation managers, vendors, operations, other engineering teams and account team members.
Technical delivery of complex CHCS solutions according to design specifications and customer requirements
Collaborates with project management colleagues to provide guidance to clients in support of CHCS
Provides leadership through delegation of task-level efforts and mentoring of junior engineering
Demonstrates technical and business acumen to both internal and external audiences striving to become a trusted advisor to assigned clients
Key Competencies :
Possesses strong analytical skills, with ability to troubleshoot issues, identify root cause, and implement corrective actions
Advanced knowledge in voice / VoIP networking and Cisco UC Collaboration technologies, specifically : CUCM (Cisco Unified Communications Mgr), Unity Connection (Voice mail), Presence, CUCDM / Voss, Cisco Voice Gateway (MGCP, H323, SIP), Jabber, CUBE-SP, and SRST configurations.
Recent and extensive demonstrable experience with Cisco Collaboration technologies, specifically : CUCM, (Cisco Unified Communications Mgr) Unity, Unity Connection (Voice mail), Presence, CUCDM / Voss, Cisco Voice Gateway (MGCP, H323, SIP), Jabber, CUBE-SP, and SRST configurations.
Advanced knowledge in data and voice-related protocols and topologies
Ability to comprehend and translation business requirements into technical solutions, and able to lead technically complex situations where a precedent may not exist
Self-motivated to analyze and solve the most technically complex problems with limited or no support
Capable at making decisions that impact the availability, reliability and resiliency of client services
Strong client interfacing skills and genuine motivation to collaborate with clients to meet and support their business requirements.
Excellent communications and interpersonal skills with a professional demeanor to enable communication at all levels.
Education & qualifications
Education & qualifications
Six (6) or more years of experience in a lead implementation role, preferably with primary technical focus on Cisco UC / Collaboration
Service provider experience, specifically in the capacity of implementation / service delivery
Understands new service offerings and methodology and is self-motivated to keep abreast of continual changes in the collaboration technology space
Cisco certifications related to Unified Communications / Collaboration (CCVP / CCNP-Voice, CCIE-Voice / CCIE-Collaboration)
Demonstrated data and voice networking competencies or is working towards professional, expert or specialty certification
Bachelor's degree in STEM
Customer focused and strong commitment to lead complex technical engagements
Business acumen with ability to couple the strategic goals of the business with the daily efforts in support of clients
Strong oral and written communication skills
Desired Skills :
Experience with Cisco HCS platform, particularly in a service provider implementation capacity
Scripting / programming experience