Manager - Configuration Support Lead
6d ago
source : Shine

Inviting applications for the role of Configuration Support Lead

We create products that demonstrate outstanding design for our clients and their customers. And this is your opportunity to be part of a team that is creating positive impact on the world by creating products that people love and making difference in people s lives.


As a Configuration Support Lead, your responsibilities include -

  • Thorough understanding of features and configurable elements of the COTS product
  • Interact with client and elicit detailed requirements
  • Requirement analysis
  • Convert user and functional requirements into configuration specs
  • Conduct thorough impact assessment for changes requests
  • Configure the product as per configuration specs to build solution that conforms to user and functional requirements
  • Conduct POCs, collect feedback and resolve issues
  • Follow various SOPS in carrying out the assigned tasks
  • Manage and lead a team of configuration support analysts
  • Ensure the SLAs are being met
  • Manage stakeholder communication
  • Closely interact with cross functional teams and support implementation activities
  • Qualifications

    Minimum qualifications

    Graduate / Post Graduate

  • Experience in a client facing role
  • Experience in Supporting COTS systems in regulated industry (Pharma, Biotech, Medical Devices), building business solutions by configuring systems
  • Experience in leading a team of support analysts
  • Experience working in a 24x7 support model
  • Experience writing SQL queries and / or PL-SQL code
  • Experience in authoring technical documentation
  • Ability to prioritize, multi task and carry out tasks with minimal supervision
  • Inclination and ability to understand business domain
  • Good communication skills
  • Preferred qualifications

  • Knowledge of any Drug Safety System (Argus, AERS, ARISg etc.)
  • Knowledge of PV regulations
  • ITIL
  • Apply
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