Who are you?
You will lay the foundation of great customer support at Squadcast. There are three core competencies to be successful in this role and help the company grow :
1. ability to solve technical problems with a customer centric approach
2. collaboration across teams, and
3. responsiveness to customer requests.
What You Will Be Doing?
Become a technical expert of the Squadcast platform
Take ownership of customer reported issues and see problems through to resolution
Understand Squadcast ICPs and common use-cases well
Research, diagnose, troubleshoot,, and identify solutions to resolve customer issues
Collaborate with other appropriate internal teams and represent the customers while figuring out solutions and workarounds
Work with customers via Email, Live Chat and Phone
Contributing to our FAQs, which serve as our customer's knowledge base
Demonstrate Squadcast platform to the customers and conduct training sessions
Skills required for the role :
Your motto is I can fix that!
You are proficient in JAVA and understand Markdown, Command Line and YAML
You understand Software building lifecycle
Excellent communication skills, written and verbal
Solid interpersonal and strong analyzing and troubleshooting skills
Ability to occasionally work flexible hours
You are curious, open to learning new technologies and challenges excite you
You are ready to go above and beyond to help a customer