Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes.
Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.
The primary purpose of this role is to support the efficient and effective running of the functional Operations a within designated region.
Coordinate and perform assessments utilizing analytical skills to understand client environments and associated ITIL / ITSM improvement opportunities
Accountable for the overall success of the process as measured by team goals.
Develops, gains approval for, and communicates the overall project’s goals, practices and business deliverables
Regularly prepares and delivers overall project communication to relay progress and issues to stakeholders
Formally manages scope of Change management process and updates the program plan as necessary
Formally manages issues and resolves conflicts
Manages day to day project activities and tracks progress
Provides regular feedback to stakeholders on delivery versus expectation
Accountable for the commitment to timeliness and quality of assigned deliverables
Communicates ITSM process controls and compliance policies to staff and stakeholders
Presents ITSM controls and compliance options and recommendation to government owners
Ensures the success and quality of ITSM processes by working closely with cross-functional organizational units
Performs continual verification, quality assurance and testing of controls on ITSM processes and procedures
Ensures resources are allocated to the process
Monitors the KPIs and management metrics and provides reports to government ITSM process owners
Academic and Professional Qualifications :
Bachelor's or Master's degree in computer science / IT or relevant work experience, ITIL certification good to have
Total 3-4 Years of experience
Willing to work in US and evening shifts
Good understanding of Change management and worked in change control environment
Must possess hands on experience working in Customer Service Management environments, competent and able to apply business operating system applications to retrieve, interpret, and report relevant performance data and metrics.
Must possess strong problem-solving and systems thinking abilities.
Must have outstanding interpersonal skills such as providing constructive feedback, meeting facilitation, interviewing, training and delivering oral and written reports.
Demonstrated ability to form trusted working relationships with stakeholders through collaboration and enhanced effective communications.
Travel Requirements :
Able and willing to travel as required, internationally on short-term basis
Working Arrangements :
Work is performed in a normal office setting with minimal exposure to health or safety hazards
Substantial time is spent working on a computer
At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe.
Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.
We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age;
nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.
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