American Express - Customer Care Professional (2-4 yrs) Gurgaon/Gurugram/Haryana (After-Sales / Customer Service)
American Express
Gurugram, India
1d ago
source : iimjobs.com

Job Description :

This is a Band 28 requisition.

  • American Express is a global services company and the world- s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide -
  • combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.

  • American Express for 9th consecutive year has been voted among India- s top 10 workplaces by the Great Place to Work institute.
  • In recognition of our consistent performance, we were nominated to the Great Place to Work - Hall of Fame

  • At American Express, we serve customers, not transactions. We- re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.
  • D. Power for seven consecutive years.

  • A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers.
  • Come join us and realize your potential.
  • Job Description :

  • Excellent Communication Skills.
  • Provide Superior Customer Experience on Calls to Consumer Card Members.
  • Resolve all Customer Queries and Follow Established Procedures as Appropriate.
  • Provide alternatives and apply Superior Service No, Call Handling Skills
  • To Ensure Best Possible Solutions and FCR to Card Members.
  • Deliver to the Customer, Employees and Shareholder Metrics as per Goals.
  • Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands
  • To Meet Their Needs and Ensure Quality Service is given at all times.
  • Adherence to Quality and Compliance Guidelines.
  • Ability to Take Quick Decisions and Respond to Customer Inquiries.
  • This role may be subject to additional background verification checks.
  • Qualifications :

  • Strong Interpersonal, Communication and Listening Skills.
  • Must possess Excellent Verbal Communication.
  • Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations.

  • Demonstrated Dependability / Self Motivating Skills.
  • Change Management Ability.
  • Demonstrated Ability to Work effectively within a Team Environment as well as independently.
  • Proven Analytical and Problem Solving with a strong attention to Detail.
  • Workable knowledge of MS Office Applications (Word, Power-point, Excel)
  • Language : English

    Schedule (Full-Time / Part-Time) : Full-time

    Job type- Permanent

    Industry Type - Customer Care

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