REPORTING TO : Service Delivery Manager GSC NSC
WORKING LOCATION : Bangalore - India
OVERALL OBJECTIVES :
Do you have practical experience in designing and supporting Service Management processes for medium-sized IT Infrastructure environments?
Are you able to discuss with the Business and supporting functions to understand their requirements and get them reflected within the process?
Are you interested to have a real impact on how the Change Management process along with its implementation in Service Now looks like?
We are looking for an experienced ITSM professional, who is passionate about Change management and wants to join our newly build organization.
The GSC NSC IT Infrastructure team supports the Group Service Centers and National Service Centers within Eurofins.
This covers approx. 4,000 end-users and more than 60 sites across the world. We are both building the infrastructure as well as the support team which is needed to support the services within the GSN and NSC scope.
SPECIFIC ASSIGNMENTS :
As part of the GSC NSC IT Infrastructure team you will support from ITSM SME point of view strategic and transformational initiatives, such as :
Main activities, but not limited to, are :
REQUIRED SKILLS :
An ideal candidate should have :
Below skills will be an advantage :