Coordinate a team of customer service representatives to ensure all customer needs and expectations are met. You will oversee the response to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's.
You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc.
to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
You will act as a change agent and look for ways to improve Customer Care processes.
Help Honeywell be the customer's top choice by supervising an effective Customer Service OrganizationBuild up your business acumen while learning to address customer needs Drive efforts to solve complex problems for the customer
YOU MUST HAVE