Operations Associate
Unnati
Gurgaon
8d ago

Job Description

Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused? If yes, this opportunity will appeal to you!

Our client is a tech-enabled version of the traditional Indian Committee,that seeks to reinvent a traditional Indian practice to save, invest and borrow in an efficient way.

They have created India's first mobile app that brings the concept of Peer to Peer funding on mobile phone. This enables people to form closed and highly trusted clubs within which they can Save, Invest and borrow money more efficiently.

Founded by a solid team of IIT , UCLA and INSEAD alums, the company is etching its name in the Fintech peer to peer lending space.

As an Operations Associate , you will provide high-level client service to kick-start their adoption of the company's platform and build a positive first impression of the company. What you will do :

  • Responsible for end to end onboarding process
  • Owning and managing the customer relationship during the onboarding phase
  • Taking inbound enquiries and going above and beyond to provide fantastic customer service and building strong brand within the market
  • Answering customer enquiry calls professionally, collect basic data and provide information about products and services
  • Establishing and maintaining consistent communication with the customers regarding progress of conversion
  • Presenting to prospects on the benefits of the company's technology and services
  • Keeping records of customer interactions and transactions, recording details of inquiries and comments, as well as actions taken
  • Following up to ensure that appropriate actions were taken on customers' requests
  • Salary : INR 1,75,000 - 3,00,000 P.A.

    Industry : Internet / Ecommerce

    Functional Area : Sales, Retail, Business Development

    Role Category : Sales Support

    Role : Telesales / Telemarketing Executive / Officer

    Employment Type : Permanent Job, Full Time

    Keyskills : client relationshipsCustomer Retentioncustomer engagementinbound enquiry handlingcustomer enquiryclient onboardingcustomer serviceinbound callsKYCoperationsprocess associateCRMfeedbacksurveysoperations associatebanking

    Desired Candidate Profile

    What you need to know / have :

  • Graduate with with prior calling experience preferred
  • Should be comfortable with a heavy calling profile
  • Good written and verbal communication skills
  • Should be fluent in English and Hindi
  • A highly personable character who enjoys networking and building relationships
  • Strong presentation skills
  • Apply
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