Skill required : IT Help desk - Customer Service Technology Support
Designation : Management Level - Associate
Job Location : Bengaluru
Qualifications : BE
Years of Experience : 1-3 years
About Accenture Operations
In today's business environment, growth isn't just about building value-it's fundamental to long-term business survival.
So how do organizations sustain themselves? The key is a new operating model-one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale.
You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models.
Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology.
Visit us at www.accenture.com
What would you do?
You will be aligned with our Customer Support vertical and help us in managing / resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
You will also be responsible for closing the fault and complaints within SLA's.
You will be working as a part of IT Help desk team assisting in application related technical issues. You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets & remote support.
This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.
What are we looking for?
We are looking for individuals who have the following skillset :
It would be a value add if you are proficient in :
Roles and Responsibilities
Please note this role may require you to work in rotational shifts.
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