Solution Consultant 1
Hyland Software, Inc.
Kolkata, India
10d ago

Responsibilities

  • Assist with requirements analysis in which information about business process and technical requirements are gathered from key client stakeholders
  • Work with other Solution Consultants to design solutions
  • Compose and deliver documentation outlining requirements for configuring the solution, with direct oversight from team members
  • Design and build solution, including configuring the company's application development tools with direct oversight from team members
  • Test the configured solution and ensure solution is functioning as designed; work with team members to resolve any issues
  • Compose training materials and conduct training sessions for customer with direct oversight from team members
  • Develop plan for migration with direct oversight from team members; migrate configured solutions into production environment and support customer throughout migration process
  • Transition key information to the company's technical support team to ensure continued successful support of customer
  • Assist with upgrade plans and execution of upgrades to newer versions
  • Qualifications

  • Bachelor's Degree or equivalent
  • 1-3 years of software implementation experience preferred
  • Knowledge of scripting, system architecture or relational databases
  • Able to thrive in a fast paced, deadline driven environment
  • Speak or write with ease, clarity and impact, using a communication style appropriate to the subject and the audience
  • Able to thoroughly investigate situations or issues to get relevant information; adept at asking probing questions to successfully obtain quality information
  • Organized and experienced at successfully multi-tasking
  • Solid collaboration skills, applied successfully within team as well as with other areas
  • Self-motivated with the ability to complete projects in a timely manner
  • Demonstrated ability to use sound judgment and appropriately escalate issues for guidance
  • Up to 50% travel; may be required to travel internationally
  • Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
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