Service Excellence Expert
Novartis AG
Hyderabad, AP, India
24d ago

Why Novartis :

927 million : The number of lives we touched in 2017.And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this : how can we continue to improve and extend even more people’s lives.

We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment.

Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks.

And where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.

We are Novartis. Join us and help us reimagine medicine.

Novartis Business Services IT (NBS IT) is working to support Novartis to deliver better patient outcomes through innovative use of information and technology.

As technology is reshaping the healthcare industry, IT will be a differentiator for our businesses, inspiring new ideas and enabling Novartis to reimagine medicine.

To continue to add even greater value for the business we need to have the right people with the right capabilities in the right location.

We need to be customer-oriented and focus on bringing the best services and solutions to the business both globally and locally to support our patients.

NBS IT offers this extraordinary work experience with a real opportunity to develop in a highly fast-paced technology-driven environment where collaboration and innovation are at the heart of who we are and what we do.

Provide operational management for respective function, team and support the function leads as well as the managers on the operational topics day to day.

Support and plan key initiatives for the function Provide Demand and PM compliance Support to specific function / Manager.

  • Responsible for operational management for assigned function. - Drive service excellence and continuous improvement within the framework defined by IT Operations -
  • Support the groups’s managers and experts to focus on the overall priorities for the business, to maximize customer satisfaction -

    Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions -

    Prepare function / team / NGSC meetings and coordinate initiatives and events - Coordinate and monitor IT process implementation within the function, team or NGSC -

    Take accountability for the groups internal communications and related change management - Support information governance activities within the function, team.

  • Support Audit preparation act as a SPOC for IT audits in local sites (incl. preparation, interface to local organization, mitigation of findings etc.
  • and work closely with ISRM - Responsible for facilitating and maintaining Project Compliance, Data Quality (Status Reporting, Forecasting, Schedule, risks etc.

  • for an IT function. - Responsible for Maintaining projects good health of data in PPM tools like (Clarity, ServiceNow) -
  • Responsible for liaising with Delivery and PM teams in order to maintain PM compliance - Support Service Excellence Manager in maintaining a function project portfolio, data quality, compliance, ops budget etc.

  • Liaise with centralized portfolio team in order to maintain Clarity PPM day to day operations. - Support for Resource Management -
  • Support preparation of operational budget for assigned area - Take accountability to ensure adherence with Security and Compliance policies and procedures within Service Excellence scope

    Function's, team overall performance; overall communication alignment; No unexpected budget constraints. Demand fulfilment

    Minimum requirements

    Bachelor’s degree or Graduation Project Management Process understanding is an addition. Business fluent in English (written and spoken) Excellent communication and presentation skills 7+ years of IT and relevant experience.

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