Sr. Ops Specialist
Silicon Valley Bank
Bangalore, India
1d ago

Job Description

For more than 30 years, Silicon Valley Bank (SVB) has helped innovative companies and their investors move ambitious ideas forward, fast.

SVB provides targeted financial services and expertise through its offices in innovation centers around the world. With commercial, international, and private banking services, SVB helps address the unique needs of innovators.

We are looking for a highly motivated, analytical, and resourceful Senior Operations Specialist to support SVB’s growth. This candidate will be in SVB’s wire investigation team responsible for post payment investigations with external and internal clients, agent bank and third-party banks.

Primary Responsibilities Include but Are Not Limited To

  • Performs analysis of the enquiry received and perform investigations as the need arises - Functions can include wire amendments, recalls, returns and traces in addition to general ledger account research and know your customer (KYC) requests
  • Handling SWIFT queries in favor of received or sent-out Cross border payments that were unsettled / unable to apply, and must be amended or recalled
  • Monitoring and calling out payment related issue from customers or agent banks
  • Re-effecting customer or bank-to-bank payments when needed
  • Collaborating with other teams to find the best solution when investigating cases and identifying the root-cause
  • Using proactive approach in sharing best practices and proposals for future improvements
  • Assists in analyzing operational needs and provides input for project requests to tackle the identified need
  • Identify process improvement opportunities and implement them to build efficiencies
  • Handle full workload with a positive demeanor.
  • Prioritizes and complete multiple tasks optimally
  • Requirements

  • 2-4 years of payment investigations or similar experience in a financial institution
  • Strong Experience in Payment Investigations
  • Clear understanding of Payments flow
  • Knowledge on SWIFT messages, Wire Payments and correspondent bank relationships
  • Ability to understand various fields of Swift / ISO messages and message types
  • US Market experience is a plus
  • Intermediate to advanced knowledge of excel
  • Excellent verbal, written and presentation communication skills
  • Communicates with poise and professionalism through verbal and written communication
  • Carries out tasks efficiently and quickly with strong attention to detail and deadlines
  • We are the 15th largest bank in the US by assets (Federal Reserve, 9 / 30 / 21) and we have offices in innovation hubs around the US and the world.

    We have more experience with startups, fast growing tech and healthcare companies and their investors than any other company and certainly any other bank, since we’ve been passionate about the innovation economy for nearly 40 years.

    Come join our outstanding team!

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