Senior Analyst, Training Content Developer
6d ago

Since 1992, Ciena has been driven by a relentless pursuit of network innovation. We believe in a network that grows smarter, more agile, and more responsive every day.

This means that when you digitally interact in your world - picking up the phone, streaming video, texting a friend or loved one your interactions are being enabled by Ciena technologies.

Ciena makes your social / entertainment / business existence REAL.

Ciena is looking for a skilled, highly motivated senior learning content developer. You will create engaging, state-of-the art learning solutions including eLearning, videos, instructor-led courses, and on-demand learning resources.

We are looking for someone with a passion for adult learning and experience developing technical training. As a learning content developer, you will work directly with Ciena’s software engineers to create engaging learning solutions by identifying source data, researching and gathering available engineering information, and testing for accuracy and validity in the lab.


  • You will be responsible for all phases of instructional development as you create learning content for Ciena’s networking products and software tools.
  • General Activities

  • Identify, interview, and build relationships with subject matter experts, technical staff, and management to develop training objectives
  • Design and develop innovative learning solutions that meet audience training needs
  • Prepare storyboards and outlines
  • Create learning content including video tutorials, technical walkthroughs, animations, and classroom training.
  • Obtain and interpret a range of engineering information including technical notes, design specifications, and related documents
  • Analyze new product releases to determine the impact on existing training content and identify new training needs
  • Develop project plans and timelines
  • Collaboration with stakeholders

  • You will interact with developers and customers to identify and close gaps in documentation.
  • You will participate in our learning community, recognize trends and topics of interest, and create content that meets the needs of our customers.
  • You will collaborate with instructors to design effective classroom activities and exercises.
  • Areas of impact

  • You’ll be integral to the success of our customers.
  • Requirements

  • Technical degree (BA / BS or greater), or equivalent combination of education and technical training development
  • Minimum 6-8 years work experience in technical training and / or technical content design and development
  • Excellent verbal and written communications skills
  • Ability to plan, schedule, and be flexible while meeting tight deadlines
  • Demonstrated skill in creating original technical training and online content
  • Demonstrated expertise with eLearning development tools such as Lectora, Camtasia, Captivate, Storyline, and Adobe Creative Cloud
  • Demonstrated experience in training development using basic instructional design models such as ADDIE, SAM, or equivalent
  • Demonstrated knowledge and experience applying adult learning methodologies
  • Ability to research, understand, and communicate complex technical topics
  • Strong interpersonal and collaboration skills in working as part of a global team
  • Ability to meet tight deadlines with multiple deliverables
  • Nice to have

  • Knowledge of HTML, CSS, JavaScript, JQuery, and JSON
  • Experience with Python or other programming languages
  • Experience working with computer and telecommunications network products, terminology, and technology
  • Technical understanding of cloud computing and virtualization platforms (OpenStack or VMWare)
  • Understanding of REST and web applications
  • About Ciena

    Ciena is a network strategy and technology company with a passion to provide an experience, to you and our customers that is as rewarding as the outcome.

    We attract the best and brightest those with outstanding talent, motivation, and the right attitude to contribute to our success.

    Our culture balances our openness and informality with professionalism and trust and is built on the foundation of our core values : Customer First, Integrity, Velocity, Innovation, and Outstanding People.

    Ciena enables everyone to have a voice and a network that supports them while on the journey to discovering their passion and purpose.

    We trust each individual to do what they can to reach their full potential and make an impact on the business, whenever, wherever they are in the world.

    With Ciena’s highly innovative, forward-thinking business practices, we reward people for pushing the boundaries. Unlock your potential at Ciena!

    Being You Ciena

    As part of our commitment to diversity and inclusion, we want to foster an environment that values and respects all individual’s strengths, perspectives, ideas, and ability to meet the needs of our customers globally.

    Ciena values the diversity of its workforce and respects its employees as individuals, regardless of race, ethnicity, religion, gender, age, national origin, disability, sexual orientation, veteran or marital status or any other category protected by applicable law.

    We do not tolerate any form of discrimination.

    Ciena is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

    If contacted in relation to a job opportunity, you should advise Ciena in a timely fashion of the specific accommodation measures required for you to be assessed in a fair and equitable manner.

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