Sr Client Services / Customer Care Support Analyst
Position title - Support Analyst
Location - Gurgaon
Business Function - Product
Reporting to - Support Lead
Department - Corporate Actions - Client Support - Support
Department overview :
Corporate Actions TM is one of the world’s most trusted post-trade software. As an international team of industry experts we architect and deliver intelligent post-trade software applications to the capital markets globally.
We have a proven history transforming business models for the world’s premier financial institutions, enabling them to enter new markets, reduce risk, increase profitability and improve service standards.
We do this by seamlessly managing the huge volume and complex processing of all core post-trade services. These include asset servicing, securities and cash processing, and post trade analytics.
Our team of experts supports our global customer base from offices in Dublin, New Delhi (Gurgaon), Singapore and Dallas.
The Support Analyst position provides first level of support and consultancy services to our clients for resolution of software and data issues.
The Support team work directly with clients, product engineering, business analysis and DBA teams to ensure that any issues raised are resolved in a satisfactory manner.
Issues to be resolved are typically quite complex and require detailed investigation.
The position offers a great opportunity for growth within the company. There is also the potential opportunity for analysts to work on site with clients in locations worldwide.
Duties & accountabilities
Education and experience
IHS Markit harnesses deep sources of information, analytics and expertise to forge solutions for the industries and markets that drive global economies.
Our company partners with clients in business, finance and government to provide the unrivalled insights and perspectives that lead to well-informed, confident decisions.
We call this The New Intelligence.
IHS Markit serves more than 50,000 key customers in more than 140 countries, including 80 percent of the Fortune Global 500.
We help decision makers apply higher-level thinking to daily tasks and strategic issues across a host of industries and disciplines including energy, finance, automotive, engineering, technology, maritime and trade, aerospace, chemical, and economics and country risk.
Headquartered in London, IHS Markit (Nasdaq : INFO) is committed to sustainable, profitable growth.