Global Services Group (GSG) brings together the company’s external and internal servicing functions, and includes the below world-class organizations :
Global Servicing Network (GSN), which provides exceptional care to our external customers, and
Global Credit & Risk Operations (GCRO), which provides many of the vital internal services that make American Express run efficiently.
Sales and Business Enablement
Deliver comprehensive performance reporting and Insights to help the leadership team and individuals evaluate and drive business performance.
Partner with functional leaders, Strategic Business Partners and senior leaders to remove friction points, ensure data integrity for reporting and insights to fulfill business requirements and enable actions.
Understand complex operational systems and business intelligence tools, platforms for developing efficient , insightful products and offerings for customers
Devise process improvement tools and methodologies that will ensure flawless delivery exceeding customer expectations.
Evolve reporting to meet key business priorities, engage early on with stakeholders, gain buy in for implementing proposed solutions.
Leverage best practices internally and bring outside-in perspective to deliver best of breed reporting and insights Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Critical Factors to Success (Outcome Driven) : Business Outcomes :
Ensure timely & accurate delivery of reports and insights for teams by defining appropriate constructs & determining suitable approaches to build, publish and track business performance.
Deliver business performance reporting & analytical data support to business units.
Provide forward looking trends, predictions, triggers that enhance productivity.
Automate and standardize reporting processes.
Support Enablement Managers by updating Leads in salesforce and providing information from other web portals
Leadership Outcomes :
Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
Demonstrate learning agility, make decisions quickly and with the highest level of integrity
Lead with a digital mindset and deliver the world’s best customer experiences every day 4-5 years relevant experience with excellent knowledge Reporting and operational processes Preferred : Experience in Advance Excel, VBA Macros, Academic Background Bachelor's degree in Engineering Post Graduate Degree in Engineering / Management Competitive Landscape Mu Sigma, Axtria, Dunnhumby, ZS, Fractal Analytics, Alight, EXL, Genpact, Accenture