To diagnose and resolve software and hardware incidents, including operating systems
Windows and Mac) and across a range of software applications. - knowledge of windows server and Active Directory - 4 to 7 years of relevant experience
To assist all our users with any logged IT related incident when called upon.
To take ownership of issues by carrying out problem analysis to implement temporary or
permanent fixes with the aim of restoring service to the end user as soon as possible;
escalating incidents to senior members of the IT team or other support teams where necessary.
To accurately record, update and document requests using the IT service desk system.
To install and configure new IT equipment.
To resolve incidents and upgrade different types of software and hardware
To resolve incidents with printers, copiers and scanners
Maintain excellent verbal communication skills with the ability to communicate effectively
with technical and non-technical colleagues at all levels in the organisation.
To be a highly motivated team player with the skills and ability to manage changing
To create, maintain and publish relevant support documentation in order to assist all
staff in the quick resolution of their incidents and service requests and enable
users to become more self-sufficient.
Exhibit a flexible approach to working on a rota basis and provide necessary cover where
Be willing to attend internal training as necessary to keep up to date with the latest
technology and internal system processes.
To work within the relevant legislation, policies and procedures.
To participate in the Annual Performance Development Review Process.
To attend training courses as identified and agreed for appropriate development.
Undertaking other duties not specifically stated which from time to time are necessary
without altering the nature or level of responsibility Work Time : 6 : 30 PM to 3 : 30 AM
Location : Bangalore