System Admin
Bangalore, India
6d ago

Job Description

  • To diagnose and resolve software and hardware incidents, including operating systems
  • Windows and Mac) and across a range of software applications. - knowledge of windows server and Active Directory - 4 to 7 years of relevant experience

  • To assist all our users with any logged IT related incident when called upon.
  • To take ownership of issues by carrying out problem analysis to implement temporary or
  • permanent fixes with the aim of restoring service to the end user as soon as possible;
  • escalating incidents to senior members of the IT team or other support teams where necessary.

  • To accurately record, update and document requests using the IT service desk system.
  • To install and configure new IT equipment.
  • To resolve incidents and upgrade different types of software and hardware
  • To resolve incidents with printers, copiers and scanners
  • Maintain excellent verbal communication skills with the ability to communicate effectively
  • with technical and non-technical colleagues at all levels in the organisation.

  • To be a highly motivated team player with the skills and ability to manage changing
  • priorities.

  • To create, maintain and publish relevant support documentation in order to assist all
  • staff in the quick resolution of their incidents and service requests and enable

    users to become more self-sufficient.

  • Exhibit a flexible approach to working on a rota basis and provide necessary cover where
  • needed.

  • Be willing to attend internal training as necessary to keep up to date with the latest
  • technology and internal system processes.

  • To work within the relevant legislation, policies and procedures.
  • To participate in the Annual Performance Development Review Process.
  • To attend training courses as identified and agreed for appropriate development.
  • Undertaking other duties not specifically stated which from time to time are necessary
  • without altering the nature or level of responsibility Work Time : 6 : 30 PM to 3 : 30 AM

    Location : Bangalore

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