Assistant Category Operations Manager
Tata CLiQ
Mumbai
5d ago

Tata CLiQ is the flagship digital commerce initiative of the Tata Group. It is a multi-category e-commerce platform, operating across categories such as Fashion, Footwear and Accessories, Electronics and Luxury.

At CLiQ, we encourage experiments and creativity in Technology. We develop and use technology to enhance day-to-day life and have a positive impact on customers.

Tata CLiQ has a unique omni-channel marketplace model offering customers the convenience of quicker delivery (by shipping from store), easy pick-up and returns, across 1,200+ brands and 1,000 stores in 100+ Indian towns and cities.

It is also India's definitive destination for exclusive Fashion and Electronics brands.Here’s what we believe in : We obsess over customer delightWe are out there to find an alternate way of doing e-commerceWe carry an attitude to develop a culture of learning and continuous improvement, both for people and processesOur goals will be ambitious, demand significant stretchWe believe in Uncomfortable TransparencyWe will always be respectful, empathetic and caring about the well-being of our teamsAbout the team and role : Category Operations works with cross-functional stakeholders like Operations, Finance & Customer Service to drive balance between maximizing revenue and best in class customer experience while constantly optimizing for cost.

The Assistant Manager is expected to understand the basics of the business and aid the Category Operations Manager (COM) in planning, reporting & daily troubleshooting w.

r.t the above domains.Detailed Responsibilities : Basic (To be mastered in the first 1-2 months)· Publishing routine business and operations performance reports· Day to day troubleshooting w.

  • r.t Finance, Customer Service and Operations issues· Conducting swift basic level analysis, as and when requiredAdvanced· In depth understanding of the luxury business, processes and SOPs· Assist the COM in planning monthly, quarterly and annual budgets for the category team· Identifying underlying trends in data & the ability to drill down to the lowest level to drive actionable insights· Working closely with central analytics / BI teams to set up data feeds tailored for category requirements· Measuring and monitoring operational performance;
  • identifying and prioritizing improvements accordingly· Lead cross-functional projects to raise the bar w.r.t customer experience & operational efficiency

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