Relationship Manager - Sales - Branch Banking (3-6 yrs) UP/Agra/Kanpur (BFSI Sales/Marketing)
StepUpFind
Agra
4d ago
source : iimjobs.com

Job Description :

  • To exclusively handle Wealth / Privy Outbound calls- schedule equivalent experience profiles from other competitors.
  • Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets etc.
  • This skill will also do sales with assigned customer based mapped to them
  • Measure of outcomes NPS, Service Level, Service Quality and Sales.
  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
  • Ensure customer delight and consistent service experience, including timely resolution of customer queries / issues.
  • Complete the logs specified by the process (End-of-day target)
  • Adherence to Information Security norms & quality process norms.
  • To be aware of and comply with any updates about the process
  • Act on the feedback given by Team Leader / Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
  • ref : updazz.com)

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