Technical Solution Consultant
Hewlett Packard Enterprise
Bangalore, Karnataka
8d ago

Roles & Responsibilities

This individual will be responsible for :

  • The technical planning and remote Deployment support of scheduled remote deployment activities to include : 3PAR OS upgradesPatch InstallationsService Processor UpgradesScript Installation on 3PAR systems
  • Professional communications with customers and service partners when providing remote support of field activities.
  • Rebooting / servicing a live in productions storage array.
  • Ensuring all field activities are properly logged and documented at the completion of each activity.
  • Interfacing with internal and next level teams on problem definition and escalations as needed.
  • Meticulously following all documented field activity processes and procedures.
  • Interfacing with the service planning team and customers as needed during the field activity planning and scheduling process.
  • Meeting Customer Satisfaction goals.
  • Performing other duties as assigned.
  • Linux systems
  • Enterprise Storage & Storage Area Networks
  • Fiber Channel and Fabric switches
  • Having a networking, clustering, or database background will be considered a plus for any candidate. This candidate must be a team player and willing to work scheduled shifts as needed.

    Education

    HPE is an equal opportunity employer / Female / Minority / Individual with Disabilities / Protected Veteran Status

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