Customer Support Executive
My Finance Care Advisors Pvt. Ltd.
Sector 32, Gurgaon, India
12d ago
source : Aasaanjobs

To operate as a point of contact for customers with queries, complaints, feedback’s, requests etc.Ensuring timely and professional responses to all complaints, requests, and queries received.

Develop a basic understanding of all loan products and processes to be able to address customer concernsCoordinate with various loan departments to ensure that the complaints or queries reach the right desk and are addressedAble to read customer’s past history in internal CRM and address the queries more effectively.

Research and compilation of answers for regularly received informational requests from customersProper recording and scrutiny of the complaints receivedSector 32, Gurgaon

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