Job descriptionRole ProfileOrganisational Background InformationBMR title / Role titleArea Operations ManagerCorporate DivisionExpressBusiness DivisionOperationsBusiness UnitIndia OperationsOverall Role PurposeManage ground operations - Service Centres, Service Partners / TPs in metro & non-metro by planning and implementing strategies to ensure improvement in both service and transit time performance whilst managing costs in multiple cities.
Manage in a high pressure, changing environment with demands from both internal & external customers, locally, regionally and globally.
Reports toGround Operations Manager - IndiaAccountabilitiesKey activitiesOverall goals / Typical measuresCustomer- External- InternalCustomersDevelop and implement relationshipNational Operations ManagerKeep and improve high standards of Ops and manage cost to be competitiveAnnual MRM & CSINPS - ICCCT / T,Data quality & timeliness, OCPMStakeholder- External- InternalSuppliers / Customs / Regulatory Authorities / IndustryDevelop and maintain good relationship and hire and manage sub contractorsCustoms Clearance ManagerAgree on how to maximize revenues by picking up shipments late and clearance ratio by start clearing them early enoughGround Operations ManagerCommunicate regularly to identify and resolve operations issuesNational Ops Manager, HR and Line TrainersIn conjunction with these managers, ensure employees in Operations are trained and developed to meet business and succession needs.
Develop SLA and KPICompliance, LawsKPI , RFU, RDDGlobal SOP Compliance in PuDLine-haul ManagementSLA for shuttlingKPIOCPMProcessArea Operations ManagementAchieve agreed market leading Transit Time, Data Quality and Service Performance targets.
Manage the measurement, monitoring and actions for improvementImplement the Operations component of Annual Operating plans in tandem with the Regional strategies.
Ensure that client meets / improves upon its regulatory and environmental obligations while actively leading initiatives to remove trade impedimentsAlignment with Regional DirectionRoll out projects to address regional and network imperatives and programmesEnsure country operational practices and procedures are compliant with regional and network operation policies.
Innovation and expansionDevelop initiatives and partnerships that will ensure client provides market-leading service relative to our cost position.
Support the business acquisition process and provide after sales support in order to achieve revenue and profitability targetsResource ManagementPerform management tasks with due regard to budgetary targets, service / productivity levels and cost controls.
Support plans and implementation of facilities, equipment and infrastructure in accordance with regional guidelinesSecurity ManagementOversee Security practices to ensure policies and business needs are met.
Must-do & KPI,T / TData quality and timelinessOCPM through Roadmap, WOAM and routine cost management toolsGlobal SOP compliance in PUSRoll out RO projectsDevelop infrastructuresGenerate sales leadsCollect competitors activitiesExpand service areas and hours through yearDevelopment peopleManpower planningSafety & security managements for staff, shipment, assetPeople - ManagementDetermine organization structure, roles and responsibility and performance targets for the functionDevelop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness.
Develop a team spirit and multitasking capabilities within the team.Plan, organise and direct an efficient and effective function.
Develop IKOs / KPIs with team members and monitor individual performance.Conduct performance appraisal, including coachingManage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
Identify training needs and opportunities to develop a highly skilled functional department.Availability of required skills with excellent understanding of business.
Optimum utilization of resources.Positive can do attitude.Influence evidences throughout organization.Unplanned staff turnover.
Employee development.Succession planning.Employee accountability and performance.