CEC-Team Leader-VRM-BRANCH BANKING-VRM
Kotak Mahindra Bank
Thane, Maharashtra, India, IN
6d ago

Job Role :

Ø Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio.

Ø Collaborating with fulfilment teams to ensure best in class conversion ratios

Ø Ensure availability of trained manpower to maintain production at 100% capacity

Ø Meet cost to income ratios as determined by Score card

Ø Adherence to Standards of Performance

Ø Meeting Customer Satisfaction index as measured through NPS surveys

Job Description :

Ø Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees.

Ø People management skill essential.

Ø Experience in working in a tele-sales or relationship management in BFSI preferred.

Ø Certified in AMFI / IRDA.

Ø Good listening skills and strong communication abilities.

Ø Team Player.

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