Mega Walk-in for Network Engineers at Jaipur
Atria Convergence Technologies
Jaipur, India
36d ago

Job Description

ACT Fibernet Is Hiring For Network Engineers For Jaipur Location

Walk in to " Radisson Blue, Tonk Road, Durgapur " on 26th and 27th April 2018 from 10 : 00 AM to 3 : 00PM

Please find below the job description : Role Description : 1. Assume overall responsibility for ensuring 99.99% Customer Uptime

2. Ensure that BONUs and BONTs (Switches) in the network are maintained as per norms

3. Ensure support for timely connectivity for all the cross functional teams

4. Maintain the network database and submit the required report to the reporting manager on regular intervals

5. Attend customer complaints on field and give quality resolution within the TAT

6. Provide timely resolution of technical complaints through analysis / trouble shooting

7. Monitor NMS through SMS / mails and take appropriate action based on the events

8. Analyse repeat complaints and ensure implementation of corrective measures through escalations if required

9. Avoid Churn of customers through better service within the SLA or Commitment

10. Responsible for process adherence

11. Provide structured feedback to management to provide permanent solutions to improve service level

Key Result Areas

This position plays a critical role in driving operational efficiency through management of material and time consumption, quality adherence and brining in areas of improvement for process betterment in the organization

Desired Skills and Competencies

Must have two wheeler and valid driving licence

Must have knowledge of Networking

Education

1. Graduate / Diploma holder in any discipline

2. Hardware & Networking, MCSE and CCNA preferred

Work Experience

1. 0-6 years of work experience

2. Hands on experience in Trouble shooting of Networking and Hardware

Salary : Not Disclosed by Recruiter

Industry : Telecom / ISP

Functional Area : ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category : Back Office / Web / Transaction Processing

Role : Associate / Senior Associate -(Technical)

Employment Type : Permanent Job, Full Time

Keyskills : Hardware NetworkingCCNAMCSESwitchingChurnService LevelQuality AdherenceCustomer Complaints

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