What you will do
As a Customer Success Specialist, you play a key role in providing world-class service to, and ensuring the success of our Partners and their end-customers.
Leverage evangelists and advocates among our customer base.
You will work closely with other departments in the company to ensure a customer-first approach. Your success will be measured by metrics such as partner / customer lifetime value (LTV), retention / churn, customer / partner satisfaction (NPS), customer activation (time spent on platform).
Who you are
As a Customer Success Specialist you are a natural problem solver striving for excellence for yourself, your customer, and the services you build.
You are proactive and outcome-oriented; you can articulate the desired outcome, required framework and execute with laser focus to achieve it.
You curate and build on the ideas of others in pursuit of the best solution possible and, through collaboration with cross-functional stakeholders, receive buy-in for new ideas, products, and processes.
At Universal Avenue we are looking for people that are exceptional at what they do, people with the right attitude, high level of energy and a strong entrepreneurial drive.
We are looking for people driven by both profit and purpose, who places great emphasis on work that truly matters.
You are persistent and curious, and inspired by making a difference on a global scale and have the dedication to achieve something bigger than yourself.
You are a true team player that enjoys a great degree of flexibility and freedom with clear deliverables. High pace is something you are used to, at times with tasks outside your job description requiring you to roll up your sleeves.
This is Universal Avenue
Universal Avenue digitalize small and medium sized businesses (SMBs). Since 2014, we have gained the trust of 30,000 local business owners, to supply them with the solutions they need to grow and compete.
Our B2B commerce platform unite sellers, buyers and sales partners in one ecosystem where :
Universal Avenue is headquartered in Stockholm.