Job Summary :
This position fits a candidate with a development background who has a passion for technical communication, both written and visual.
The focus of the role is to design and create a variety of technical publications related to Genesys software, primarily focused on APIs.
Development skills are required in two areas : to help implement a docs as code approach to documenting Genesys APIs and web development skills generally to assist in continued customization of the MediaWiki-based software documentation platform the team uses.
The candidate will work primarily with R&D, Quality Assurance, Professional Services, and Training Departments in a cross-functional team environment to gather information, and then create and maintain high-quality technical documentation.
The candidate will also work with fellow Genesys Information Experience personnel to maintain and extend a variety of assets that support the documentation work of the entire group.
Preference will be given to candidates familiar with and interested in innovative strategies for technical content production and deployment.
The successful candidate will ideally, but not necessarily, be based in the Chennai, TN, area. Opportunities for advancement include movement within the Information Experience organization or transition to pure developer role in other Genesys product teams.
Key Responsibilities :
This includes PHP development of MediaWiki extensions and web development using the Genesys internal web application framework.