Staff Technical Writer (API Writer)
Genesys
Chennai, India
5d ago

Job Summary :

This position fits a candidate with a development background who has a passion for technical communication, both written and visual.

The focus of the role is to design and create a variety of technical publications related to Genesys software, primarily focused on APIs.

Development skills are required in two areas : to help implement a docs as code approach to documenting Genesys APIs and web development skills generally to assist in continued customization of the MediaWiki-based software documentation platform the team uses.

The candidate will work primarily with R&D, Quality Assurance, Professional Services, and Training Departments in a cross-functional team environment to gather information, and then create and maintain high-quality technical documentation.

The candidate will also work with fellow Genesys Information Experience personnel to maintain and extend a variety of assets that support the documentation work of the entire group.

Preference will be given to candidates familiar with and interested in innovative strategies for technical content production and deployment.

The successful candidate will ideally, but not necessarily, be based in the Chennai, TN, area. Opportunities for advancement include movement within the Information Experience organization or transition to pure developer role in other Genesys product teams.

Key Responsibilities :

  • Acquire and organize basic source material for transformation and synthesis into customer-facing documentation that meets a high standard for accuracy and readability
  • Work with R&D, QA, and Product / Project Management to ensure appropriate creation and timely deliverables to coincide with updates to APIs and software product releases.
  • Work cooperatively with other Genesys Information Experience staff to design and extend the software documentation platform and delivery system.
  • This includes PHP development of MediaWiki extensions and web development using the Genesys internal web application framework.

  • Maintain a high level of knowledge in the field of technical content for developers
  • Achieve a high degree of API and product knowledge to produce quality materials.
  • Seek to provide innovation for the packaging and delivery of API documentation.
  • Follow corporate style guides to ensure a consistent look and feel for publications
  • Requirements :

  • Significant experience writing technical publications for a software developer audience.
  • Experience with professional technical writing tools and wiki markup / HTML / JSON to create and manage technical publications.
  • Experience documenting software APIs for a technical audience.
  • Front or back-end web development experience (PHP or JavaScript experience an asset).
  • Excellent organization, communication, and interpersonal skills.
  • Familiarity with online content-delivery tools and platforms.
  • Significant experience in working with extremely complex technical solutions.
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