Systems Engineer - IT Operations Telecom
Shell
ECO WORLD, Bangalore RMZ
6d ago

Job Description :

The Systems Engineer is responsible for the end-to-end technical architecture of the Retail Telecom environment.

  • The Integration Analyst will work in a process aligned organization, in one or more of the following skill pools : WAN, LAN, Firewall, Remote Access, Voice;
  • and in one or more of the following processes (according to the ITIL standard) : Capacity, Change, Configuration (including development of standards), Inventory or Problem Management (including Event Management and Root Cause Analysis).

    Candidate needs to have the ability to quickly become a third-line expert in at least one of the above technologies and have a broad understanding of the others.

    Accountabilities

  • Incident Management - Provide support for escalated network and telecoms incidents, as part of the global follow the sun technical team.
  • Drive problem management within Shell and with suppliers, including tracking of action plans and continuous improvement actions
  • Accountable for adhering to the Change Management processes within Retail Telecom, ensuring all relevant changes are communicated to appropriate stakeholders.
  • Provide technical recommendations and approve technical designs for projects implementing infrastructure changes
  • Contribute to Retail Business driven PCI audits as requested. Support remediation of agreed findings.
  • Ensure end-to-end network infrastructure documentation (drawings) are maintained and kept evergreen
  • Work at the direction of the Service Manager to drive the Service Management Procedure (set-up / change / terminate service, ongoing reviews & signs offs : scorecard reviews, repository and inventory reviews, and invoice validation).
  • Qualifications and Skills

    Mandatory

  • Masters Degree in related field with related professional qualification eg MCSE - Microsoft Certified Systems Engineer, MNS - Master of Network Science (3Com Qualification),CCNA - Cisco Certified Network Analyst, CCNP Cisco Certified Network Professional, CIE Cisco Certified Internet Expert
  • Expertise in one or more of the following areas : routing, switching, firewalls, secure access, telephony, Cisco and 3Com equipment
  • 3 years experience in Telecoms / Network operation including technical troubleshooting of infrastructure and telecoms issues
  • Systematic, disciplined and analytical approach to problem solving with demonstrable verbal and written
  • communications skills.
  • Good interpersonal skills and is confident in dealing with business users.
  • Good understanding of the software engineering life-cycle for development and the concepts and practices required to implement effective information systems.
  • Proficient in Telecommunications Protocols including IP addressing, IP subnetting, IP routing, Access Control Lists, VSAT networks and VPN’s
  • Preferred

  • Knowledge of Retail Business
  • Experience in design and development of cost effective solutions that meet functional, technical, and performance requirements
  • Experience in production of technical infrastructure design documentation to a high standard
  • Experience in review of technical documentation to verify quality and compliance with client requirements and established architectural standards and guidelines
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