L2 Support, Responsible for 24*7 operational support involving : - Support Incidents which are relatively less complex , requires basic level of knowledge on Database (Oracle) to resolve such cases -
Health Checks of Database Servers and environments, monitor queues - Support PSR, Change Management, Task Management related cases under supervision of L3 resource.
Supports Service Documenatation"
Meeting the SLA, KPI's set for the service line . Zero Quallity Failures due to the mis-configuration or over-look any Request or Incidents .
Taking skills to the next level"
Oracle Database Administration , UNIX, RAC, ASM Data Guard, RMAN, Shell Scripting. ITIL Framework "