Senior Executive
Vodafone Limited
Pune,India
22h ago

L2 Support, Responsible for 24*7 operational support involving : - Support Incidents which are relatively less complex , requires basic level of knowledge on Database (Oracle) to resolve such cases -

Health Checks of Database Servers and environments, monitor queues - Support PSR, Change Management, Task Management related cases under supervision of L3 resource.

  • Escalates cases requiring high level of expertise to Team Lead for timely resolution - coordinateswith all the stake-holders to expedite the resolution for P2 and P3 cases -
  • Supports Service Documenatation"

    Meeting the SLA, KPI's set for the service line . Zero Quallity Failures due to the mis-configuration or over-look any Request or Incidents .

    Taking skills to the next level"

    Oracle Database Administration , UNIX, RAC, ASM Data Guard, RMAN, Shell Scripting. ITIL Framework "

    Graduation

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