Job purpose The Global Engagement Services (GES) team provides a standard methodology for coordinating the administration of Global Mobility services via streamlined / standardized processes in the areas of assignment initiation & repatriation (AI&R), global reporting & billing, short term business travellers, international social security (ISS) and global coordination across various country tax practices. Responsibilities :
Be the Primary Point of Contact (PPOC) for a work-stream for one or more engagements
Adhere to the scope of work within the client service level agreement
Understand your team’s place within the engagement and take ownership for connecting the various work streams serving the client
Develop in-depth knowledge of processes across work-streams and clients specific requirements.
Manage work volume with efficient distribution of work to the Analysts and review the work completed by Analysts for quality.
Be involved in coaching of Analysts within the team
Assist Seniors in managing clients / projects
Demonstrate the ability to delegate and review the work of analysts
Ensure that the work done is within the budget and deviations have valid reasons / explanations.
Leverage ideas from other engagements and experiences to enhance effectiveness of work
Regularly communicate your progress and project status to the Senior
Take ownership of your schedule and proactively seek work when necessary to meet your annual chargeability goal
Adhere to practice protocols and other internal processes consistently
Proactively seek work to meet your annual chargeability goals, and communicate effectively with supervisors / advance analysts / seniors as applicable on your progress and project status
Adhere to the risk management protocols and escalate when required
Understand the management vision and work towards achieving the country practice / engagement / GDS goals and objectives
Make suggestions to improve and drive efficiencies.
Develop the global mind-set to provide exceptional client services with all that we do.
Desired Skills :
2 4 years of experience (Preferably in Global Mobility domain)
Strong in MS Excel - Competent with using spreadsheets for data manipulation and review
Technically versatile and able to work with data from various sources of various complexity and formats
Have Effective communication skills - both written and oral.
Proficient in MS Word and PowerPoint
Possess strong analytical, logical and reasoning skills
Detail orientated / Attention to detail
Respect for the diversified and inclusive work culture
Ability to learn and pick better roles and responsibilities in due course.
Confident and self-motivating attitude