Senior Technical Support Engineer
Red Hat, Inc.
Pune, IN
4d ago

Job summary

The Red Hat Customer Experience and Engagement (CEE) team is looking for a skilled Java expert with initiative to join our team of middleware engineers supporting the Red Hat Middleware enterprise suite as a Senior Technical Support Engineer in Pune, India.

In this role, you will serve as a senior or mid-level engineer assisting our customers with middleware code and architecture.

You will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the offering.

Your tasks will extend well beyond product support as you will take on the role of a trusted partner to our enterprise customers by offering developer-to-developer assistance for the Red Hat Middleware open source software.

As a Senior Technical Support Engineer, you will work closely with junior and senior engineers and developers to write new code, fix and improve code, and provide highly technical solutions to support requests.

Additionally, you will write patches, provide Red Hat Middleware updates and contribute ideas through participation in an open and collaborative team environment.

This is a great opportunity to become part of a fast-paced industry-leading company that is changing the way software is developed, sold, and supported.

Primary job responsibilities

  • Provide a high, detailed level of technical assistance to ensure that our customers get the most out of Red Hat Middleware
  • Engage and collaborate with open source developers around the world
  • Offer developer-to-developer assistance for the Red Hat Middleware enterprise suite
  • Work alongside in-house developers, write new code, fix and improve code, provide highly technical solutions, and contribute to the Red Hat Middleware open source software communities
  • Serve as a technical point of contact for a technology of your choosing within the Red Hat Middleware suite
  • Develop patches and feature requests to provide upstream to the community and downstream to customers
  • Advise customers on JEE architectural design decisions
  • Work with other open source projects to help customers integrate Red Hat’s offerings with their applications
  • Required skills

  • 2+ years of professional JEE platform experience
  • Solid troubleshooting and debugging skills; passion for problem-solving and investigation
  • Deep experience with one or several JEE or application server technologies like application server clustering, Red Hat Data Grid, or Spring
  • Experience with Oracle Coherence, IBM Websphere Application Server Clustered Topology, Hazelcast, Radis, etc.
  • Direct experience with application server technologies like Red Hat JBoss Enterprise Application Platform (JBoss EAP), WildFly, IBM WebSphere Application Server, or Oracle WebLogic
  • Experience with databases and SQL
  • Ability and willingness to learn new open source middleware technologies
  • Very clear and effective written and verbal communication skills in English
  • Ability to communicate courteously and effectively with customers, third-party vendors, and Red Hat’s associates
  • Bachelor’s degree in engineering or computer science is a plus; equivalent experience within the enterprise IT sector will also be considered
  • Solid understanding of Java Programming APIs and popular Java frameworks is a plus
  • Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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