Service and Sales Specialist
Citigroup Inc
Mumbai, MH
15d ago

Description

Rendering services to Citibank customers and ensuring satisfactory resolution to all the queries of the customers are provided

Ensure Customer service excellence by :

  • Displaying complete onus to the customers query / problems
  • Delivering service with requisite courtesy and accuracy
  • Nil Defects (100% adherence to product & process)
  • Ensuring Nil Customer complaints
  • Ensuring excellent SLS scores
  • Escalating / highlighting customer problem incidences
  • Adherence to Service and Sales Compliance
  • Cross selling / upselling on set products (assets & liabilities products)
  • Ensuring process efficiency by achieving set targets of call quality
  • Qualifications

  • Customer Satisfaction
  • Query Resolution
  • Cross-selling of set products
  • Travel

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