At Ingersoll Rand we're passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments.
Our people and our family of brands including , , , , and - work together to enhance the quality and comfort of air in homes and buildings;
transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results.
For more information, visit . Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce;
including individuals with disabilities and United States qualified protected veterans. Job Summary : The Middleware Operations Support Analyst supports operation and enhancement of system integration and middleware solutions globally across all functional areas for Ingersoll Rand.
This position is part of the Global ERP and Middleware team working with various locations around the world to supporting business solutions and systems that require middleware functionality.
Candidate should have middleware solution operational support, system administration, or related experience.
Provide operational support to middleware applications 24x7 (Onshore / Offshore model) including rotating on-call duties.
Provide assistance to both technical and business users identifying and resolving system integration issues.
Monitor, provide support, and provide expert knowledge for system integrations and workflows.
Create and maintain job schedules and manage execution within expected service levels.
Perform root cause analysis and assist in efficient resolution of all production incidents
Perform routine operations tasks including server monitoring, periodic system health check, integration performance monitoring, and resolving production incidents, participate in collaborative working teams, and executing planned production changes.
Ensure ongoing operations remain within established SLA.
Contribute to operational excellence with continuous improvement activities.
Partner with application development teams to fix defects through full life-cycle of software development, including : requirement and risk / benefit analysis, effort estimation, acceptance testing, implementation, and stabilization.
Participate in disaster recovery planning, design, implementation, business impact analysis, vulnerability assessment and contingency planning
Demonstrate excellent verbal and written customer service skills through all levels of communication
Contribute to the knowledge repository to help insure that information is disseminated.
3 to 4 years of experience supporting one of the middleware technologies Webmethods or Oracle Fusion or API
Knowledge of middleware and system integration development and support requirements
Oracle SQL and PL / SQL development experience is a plus
Experience in migrations, deployments and upgrades is preferred
Working knowledge of Incident Management and Change management tools and processes, including source code control, versioning, branching, defect tracking and release management
Hands-on experience of UNIX or LINUX systems
Programming experience in java is a plus
Ability to work in team and demonstrated capability to involve all team members for supporting and maintain the application
Possess excellent communication skills, presenting, listening and informing. Able to communicate up, down and across the organization.
We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest.
We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.
If you share our passion for inspiring progress for bringing about bold shifts in how people, economies and societies operate then you belong with Ingersoll Rand. Progress begins with you.