Systems SaND TSC is the systems support group that provides support to the global customers in resolving their systems related software issues. This position is for Oracle communications Session Border Controller product support (Post sales) and requires experience in SBC, SIP, TCP/IP and VOIP
Open and track trouble tickets through problem resolution, and provide summary reports to customers.
· Analyze problem reports, replicate customer network environment and reproduce customer problems in our lab to troubleshoot technical issues.
· Escalate issues into the Engineering organization as required.
· Be able to work and promote healthy team environment
· Participate in "on call" rotation required