Domain Trainee - Training
Genpact
Gurgaon, India
3d ago

Responsibilities

  • New Hire Training
  • Readiness of new hire class logistics, documentation
  • Timely & effective pre- process & process trainings (internal or client led)
  • Create daily / weekly dashboards on new hire training progress along with regular report outs
  • Feedback & coaching of new hires
  • Ensure 100% adherence to new hire learning paths
  • Knowledge Management
  • Ensure 100% adherence to SOPs / Update trackers, Update dissemination for all new and stable processes
  • Conduct error root cause analysis, training needs identification, planning and conducting refreshers, knowledge assessments
  • Create action plan for people missing SLAs during training and post training completion
  • Manage the Quality metric for the process and accountable for the team of Quality auditors and own the Quality audit frameworks for the business
  • Daily touch points with process trainers, SME to effectively drive knowledge management and people development practices
  • Drive Process improvements
  • Lead all the Quality and Process improvement projects
  • Be a consultant to the business and advice process improvement ideas
  • Employee Development
  • Plan and organize employee domain and development programs and as per the training need identification
  • Align with the employee development initiatives run at the organization level
  • Upskill employees on business domain based on training and development needs assessment
  • Qualifications we seek in you! Minimum Qualifications

  • Graduation in any stream except BBA, MBA, B.Tech, M.Tech and Technical Graduation & Law
  • Preferred Qualifications

  • Must have transitions / knowledge transfer / training in Healthcare Claims backend process
  • Strong English Communication (Both written & verbal)
  • Effective probing skills, Proactive communication & High analytical skills should be able to foresee issues and suggest solutions, with impactful data
  • Hardworking, committed to learn and make learning impact felt in the business
  • Strong attention to detail
  • Problem solving skills with customer centric approach
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
  • Good in MS Excel and Powerpoint
  • Ready to work on stretched working hours
  • Ability to independently interact with internal and external customers
  • Excellent people management and customer management skills
  • Effective presentation skills
  • Focus on Customer satisfaction
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